Account General Manager

Account General Manager

Date: Jul 22, 2026

Location:

Any city, IL, US, 99999

Req ID: 37119

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

At Gainwell, we embrace complex challenges with trusted expertise to deliver transformational outcomes. We empower clients through innovative technologies and solutions to deliver great health and human services outcomes. Our values are:

Absolute accountability

Unmatched employee experience

Purposeful collaboration

Uncompromising integrity

Meaningful innovation

Operational excellence

Our clients, across 50 states and territories, trust us to support over 58 million recipients and beneficiaries with over 2 billion claims and encounters processed annually. Come join the Gainwell team by applying for the following role.

Your role in our mission

We are looking for an Account General Manager with high energy and creativity to work with an innovative and transformative client. In this role, you will:

Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader

Manage the operations of your account, including SLAs, security remediation, outage management, resource oversight, staffing, project health, implementations, and quality assurance

Understand the data and own the outcomes for your client

Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals

Harness Gainwell innovative spirit to meet and exceed contractual commitments

Guide and mentor the delivery and operations team for your account

Manage the financial quality of the account

What we're looking for

Bachelor’s degree in Healthcare Administration, Business Administration/Management, Finance, a clinical specialty or equivalent with preference of a Master’s degree in one of these fields

10-12 years’ experience in account leadership roles such as sales, delivery or business management

Experience in business operations management

A minimum of ten (10) years’ experience managing a large-scale government or private sector healthcare contract valued at twenty (20) million dollars or more.

Knowledge of Medicaid/Medicare regulations/standards, as well as cost reporting, profit and loss, and budget compliance

Experience working in a matrixed environment

P & L, sales and risk management skills

What you should expect in this role

Delivers on company’s contractual commitments

Understands operations and delivery data

Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor

Establishes and manages, a program to achieve client service excellence

Leads all employees who provide services to the client, either directly or indirectly

Develops strategy and obtains buy-in from all stakeholders

Leads large, cross-functional teams

Contributes to the development of innovative principles and ideas

Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.

Meets or exceeds financial commitments

The pay range for this position is $129,200.00 - $184,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.