Senior Manager - Program Management- Cyber Security Operations

At American Express, our mission is to deliver the world’s best customer experience every day. At the heart of this mission is our Information Security organization, enabling exceptional experiences built on a foundation of trust, service, and security. We leverage advanced technologies and data-driven insights to stay ahead of an evolving threat landscape. We foster a culture of passion, curiosity, and courage - empowering you to innovate, grow, and help shape the future of a Fortune 100 company.

Trust. Service. Security.

American Express is seeking a Program Manager to support the Cybersecurity Operations organization, responsible for driving organizational alignment, operational execution, and leadership support across a complex and evolving operating model.

The Cybersecurity Operations organization spans multiple functions, including Security Operations, Cyber Threat Intelligence, Incident Response, and Cyber Threat Remediation. The function operates in a highly regulated environment with responsibility for protecting the enterprise against evolving cyber threats while meeting regulatory, audit, and risk management expectations.

This role is accountable for ensuring leadership priorities are effectively translated into coordinated execution across the organization. The Program Manager will drive executive reporting, operating cadence, and cross-functional program delivery, while enabling informed decision-making and consistent execution against business and regulatory commitments.

The role requires a highly organized, detail-oriented operator who can manage competing priorities, coordinate across multiple teams, and communicate effectively with both technical and non-technical stakeholders.

Team Description

The Cybersecurity Operations organization is responsible for the detection, analysis, and response to cyber threats across the enterprise, as well as supporting intelligence-driven security operations and regulatory obligations.

The team operates with defined processes, governance, and performance metrics to ensure consistent execution across security operations, while collaborating closely with technology, risk, legal, and audit partners to support enterprise risk management and regulatory readiness.

This role supports leadership operations and execution across these functions, helping to ensure alignment, transparency, and coordination across a distributed organization.

Minimum of 6 –10 years of experience in program management, project management, operations, or related roles

Demonstrated experience managing complex, cross-functional initiatives in a matrixed environment

Strong ability to synthesize operational, risk, or technical information into clear, actionable insights

Experience developing executive presentations, reporting, and stakeholder communications

Proven ability to manage multiple priorities and drive execution with strong attention to detail

Experience operating in a regulated or risk-managed environment

Bachelor’s degree in a relevant field, or equivalent combination of education and professional experience

Preferred Qualifications

Background in program delivery or project management within large enterprise organizations

Familiarity with cybersecurity domains such as threat intelligence, incident response, or security operations

Experience supporting regulatory exams or audit engagements

Experience with organizational planning, reporting, and performance tracking processes

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.