Custodial Assistant Account Manager – Evening Operations

The Custodial Assistant Account Manager – Evening Operations is responsible for leading, managing, and optimizing custodial services across a major medical university campus during the evening shift. This role oversees cleaning operations within academic buildings, research laboratories, clinical spaces, administrative offices, and common areas to ensure a safe, clean, and welcoming environment for students, faculty, staff, patients, and visitors.

Pay: $80,000 – $90,000 annual salary

Schedule: Evening Shift (hours may vary based on operational needs)

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Operational Leadership

Direct and oversee evening custodial operations across multiple campus facilities, including classrooms, laboratories, offices, clinical environments, and public spaces.

Develop and implement staffing plans, cleaning schedules, and service standards to ensure consistent and efficient service delivery.

Monitor operational performance through inspections, audits, and key performance indicators (KPIs).

Ensure proper staffing coverage during evening operations, including emergency response situations and special events as needed.

Enforce all safety policies and procedures, including proper use of personal protective equipment (PPE) and cleaning chemicals.

Maintain compliance with client expectations, contractual requirements, and regulatory standards.

Team Leadership & Development

Recruit, train, mentor, and supervise custodial personnel, including supervisors, leads, and frontline team members.

Establish performance expectations and conduct regular performance evaluations.

Foster a culture of accountability, professionalism, safety, and customer service.

Manage employee scheduling, labor allocation, attendance, overtime, and workforce productivity.

Support employee development through ongoing coaching and training initiatives.

Quality Assurance & Continuous Improvement

Conduct routine facility inspections and quality audits to ensure adherence to established cleanliness standards.

Address service deficiencies promptly and implement corrective action plans as necessary.

Identify opportunities to improve operational efficiency, service quality, and cost-effectiveness.

Collaborate with campus stakeholders to ensure custodial services align with organizational needs and expectations.

Maintain accurate records related to inspections, staffing, training, safety compliance, and operational performance.

High school diploma or GED required; Associate's or Bachelor's degree preferred.

Minimum of 3–5 years of custodial, facilities, environmental services, or operations management experience.

Prior experience supervising large teams in healthcare, higher education, research, or institutional environments preferred.

Strong leadership, organizational, and problem-solving skills.

Knowledge of custodial best practices, cleaning methods, equipment, and safety procedures.

Experience with labor management, scheduling, performance management, and employee development.

Proficiency with Microsoft Office and facility management or work order systems.

Ability to work evenings and respond to operational needs outside of regular business hours when necessary.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.