Production Management Support

Overview

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation - grounded in purpose, driven by progress. Make your move.

Job Type: Full time

Work Type: Hybrid

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

In this position...

This role is for an Enterprise Release Manager within the Ford Credit Command Center.

The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management.

Enterprise Release Management (ERM) is a Ford Credit enterprise-wide IT best practice designed to synchronize changes to “core” and "non-core" applications.

ERM manages interdependent applications as a synchronized set to improve quality, efficiency, and reduce production implementation costs.

In this role, you will provide essential leadership to our release coordination efforts while playing a key part in the smooth operation of our core IT Service Management (ITSM) processes, specifically Incident, Change, and Problem Management.

A critical component of this position involves modernizing our release processes by minimizing developer friction through automation, establishing clear quality gates, driving a predictable "release train" cadence, and utilizing DORA metrics to track and improve launch behavior.

This is a fantastic opportunity for someone who enjoys supporting multiple highly synchronized initiatives, working with modern DevOps tools, and contributing to both release success and operational stability within a global IT environment.

What you'll do...

Minimize Friction & Automate Data Collection:

Meet developers where they work.

Integrate ERM tooling (e.g., ServiceNow, Jira Align, ADO) directly with CI/CD pipelines and backlog tools.

Use "Release Tags" in Jira/ADO to flag dependencies and automate status updates (e.g., auto-updating release plans when pull requests merge or QA deployments succeed).

Define & Enforce Quality Gates:

Establish and monitor a lightweight but firm governance framework.

Define and enforce a "Definition of Ready for Release" (DoR) at key milestones (e.g., T-Minus 10 days for cross-team dependency sign-offs, T-Minus 5 days for regression testing/vulnerability checks, T-Minus 2 days for verified rollback plans).

Ensure gates are objective and binary (Pass/Fail) using automated checks (e.g., SonarQube, automated test pass rates).

Establish a "Release Train" Cadence:

Publish and maintain a 12-Month Release Calendar locking in major release dates, code freeze windows, and maintenance windows.

Run short, highly focused "Scrum of Scrums" or Release Readiness Syncs (15–20 minutes) to resolve cross-team dependencies and environment conflicts.

Enforce a "Train Leaves on Time" policy where lagging features that miss critical gates are decoupled and pushed to the next release.

Provide Immediate Value to Teams:

Coordinate staging and test environments to act as a "traffic cop" and resolve contention.

Automate the generation of release documentation, CAB (Change Advisory Board) approvals, and audit logging to shield developers from corporate bureaucracy.

Work to eliminate deployment weekend chaos, turning long troubleshooting sessions into quiet, non-event deployments.

Measure & Gamify with DORA Metrics:

Track and publish key performance indicators, including Change Failure Rate (CFR), Deployment Lead Time, and Environment Downtime.

Create and share a highly visible "Release Health" Dashboard to highlight team achievements and identify areas needing coaching.

Facilitate Blameless Post-Mortems:

Following any release-related production incidents, facilitate collaborative, blameless post-mortems with involved teams to map out what happened, identify process gaps, and update the ERM playbook to prevent future occurrences.

Incident Bridge & Change Management Support:

Participate in critical situation bridges, track incident timelines, and participate in Production Management Post-Launch Incident Meetings.

Manage the ERM Change Freeze Calendar and ensure all Change Requests are aligned with ERM schedules and approved prior to production launches.

You'll have...

High School Diploma

5+ years of experience in Release Management, Change Management, or Incident

Management within an enterprise IT environment.

Experience working within a Fintech (Financial Technology) organization or the financial services sector is a strong plus.

Experience using an ITSM platform (e.g., ServiceNow) for change enablement, incident tracking, and problem management

Experience using project management and backlog tools (e.g., Jira, Jira Align, Azure DevOps/ADO) to track release dependencies and build automated dashboards.

Familiarity with DevOps metrics (DORA), automated testing tools, and code quality analysis gates (e.g., SonarQube).

Familiarity with ITIL principles or ITIL certification

Experience documenting complex technical processes, creating user guides, or maintaining internal release websites.

Knowledge of Ford Credit business operations (Business Centers or Central Office).

Understanding of monitoring tools and processes (ideally Dynatrace and Splunk).

Familiarity with SRE (Site Reliability Engineering) principles and practices.

Knowledge of various operating systems, databases, network protocols, and batch processing cycles (EOD/EOM) is an asset.

Familiarity with cybersecurity tools, processes, and controls.

Even better, you may have...

Project management background. The HM ranks this right under the non-negotiables

SRE or observability background, or at minimum awareness of SRE principles

Reporting background

Fintech experience, with automotive fintech being ideal

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5 and ranges from $65,100-$109,300.

This position is a salary grade 6 and ranges from $74,300-$124,500.

This position is a salary grade 7 and ranges from $86,600-$144,900.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: New Hire Benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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