Sr Technical Support Engineer

What's the role?:

We are seeking a Senior Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and customer success. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

As a Senior Technical Support Engineer, you will:

Support mobile and embedded SDK implementations across Android, iOS, and Flutter

Investigate and resolve complex production issues using stack traces, logs, and debugging tools

Partner with customers to troubleshoot integrations involving APIs, SDKs, and cloud services

Analyze root causes and drive permanent solutions for high-impact technical challenges

Act as an escalation point for complex customer issues

Collaborate cross-functionally with engineering, product, and support teams

Manage multiple priorities and customer engagements in a fast-paced environment

Who are you?:

You are a problem-solver with strong technical depth and a customer-focused mindset, comfortable navigating complex technical environments while communicating clearly with diverse audiences.

You bring:

Experience working with mobile applications, cloud services, and APIs (e.g., REST, SDKs, Java)

Strong troubleshooting skills across mobile platforms and backend integrations

Knowledge of mapping technologies such as geocoding, routing, navigation, and positioning

Ability to analyze issues, identify root causes, and communicate solutions effectively

Experience working in customer-facing or cross-functional environments

Strong collaboration and communication skills (written and verbal)

Ability to manage multiple priorities and adapt in dynamic environments

Accountability and ownership to drive tasks through completion

Please submit resumes in English.

What Do We Offer?

At HERE, you will find a collaborative and inclusive environment where you can grow your career while working on meaningful technology.

We offer:

Opportunities to work on innovative, real-world location-based solutions

A collaborative and supportive global team environment

Learning and development opportunities to grow your technical and professional skills

Flexible and inclusive workplace culture

Competitive compensation and performance-based bonus

Actual compensation will be based on skills and experience. This position is also eligible for an annual performance bonus, subject to company and individual performance.

Who are we?:

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

You will join a collaborative technical support team focused on enabling customers to successfully adopt and scale HERE’s location platform, working closely with engineering, product, and customer-facing teams to deliver high-impact solutions.