L3 Production Support Engineers
Skills
About the role
Seeking Experienced L3 Production Support Engineers for Exciting Remote Projects in Guadalajara and Mexico City
We are looking for skilled L3 Production Support Engineers with a minimum of 3 years of relevant L3 Production Support experience to join a dynamic team within a leading global organization. This role involves providing advanced production support, resolving complex L3 issues, implementing code fixes, performing root cause analysis, and contributing to the continuous improvement of Java-based applications and enterprise platforms.
Key Responsibilities:
Provide L3 production support and resolve complex production issues through detailed analysis.
Troubleshoot incidents, implement code fixes, and perform rigorous testing.
Support Java applications and production servers running on cutting-edge platforms.
Perform Root Cause Analysis (RCA) and implement corrective actions.
Collaborate with development teams to improve application stability and performance.
Develop new functionalities that support evolving business requirements.
Automate provisioning and access management processes.
Participate in requirements gathering, design discussions, and implementation alongside cross-functional teams.
Contribute to continuous improvement and continuous delivery initiatives.
Technical Skills Required:
With 3+ years of experience as an L3 Production Support Engineer, you should be proficient in the following technologies:
Strong hands-on experience with Core Java
Experience working on Java technology stack projects
Strong knowledge of SQL
Experience with Splunk for debugging and log analysis
Experience using Git
Hands-on experience with ServiceNow and workflow processes
Experience with AWS (preferred)
Experience performing L3 Production Support
Ability to successfully complete a CoderPad coding assessment
Qualifications:
Bachelor's degree or higher.
6–9 years of overall software development experience.
Fluent in English (Advanced – C1/C2).
Strong communication, leadership, teamwork, empathy, and commitment.
Understanding of Agile methodologies is a plus.
AWS Certification is an advantage.
Location & Schedule:
Remote position.
Preferred candidates located in Guadalajara or Mexico City
Monday to Friday, 09:00 – 18:00.
Advanced English skills are mandatory.
Only candidates currently residing in Mexico will be considered.
Benefits:
Attractive Salary + Premium Benefits
Performance bonuses, grocery coupons, and savings are found.
Aguinaldo, premium vacations, and vacations paid
SGMM Medical insurance, family, and Life insurance.
Candidates must include their compensation expectations in their applications and resumes in English.
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