Analista de Negócios Jr

Job Summary

Junior Business Analyst (P)

Responsibilities

Provide customer service via email phone or ticketing platforms with experience across both back office and front office operations

Maintain strong communication skills with internal and external clients demonstrating a helpful professional and cordial attitude while fostering positive relationships and partnerships

Serve as a facilitator for the sales force marketing areas and other internal stakeholders

Act as a guardian follower and promoter of existing policies procedures and timelines related to assigned processes

Support and ensure the timely execution of all requirements for events service delivery and ad hoc or seasonal client demands

Operate client internal tools following provided training and support materials and ensure data maintenance with integrity across all systems

Organize documentation generated for the control and validation of requests

Proactively identify issues propose solutions and recognize gaps and opportunities in processes and workflows

Demonstrate a quick learning ability and a strong understanding of both simple and complex processes

Possess knowledge of basic customer service indicators eg TMA Average Handling Time FCR First Call Resolution

Interpret performance indicators and results related to customer service

Ability to create support materials such as step by step guides tutorials etc using clear and objective language tailored for any audience

MS Office Suite Basic proficiency across the suite

Ease of interaction with teams and active collaboration in group work

English not required