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Assistant Manager

EXL Service

unknownPosted Jul 22, 2026
Posting intelligenceActively listed

About the role

Job Description: Oversee inbound customer interactions across calls, chats, and emails to ensure a seamless customer experience.

Ensure customer queries, concerns, and complaints are resolved accurately and within established timelines.

Drive customer satisfaction by ensuring consistent, courteous, and professional communication standards.

Monitor escalations and provide timely resolution to complex customer issues.

Responsibilities: As an Employee Engagement Lead, primary responsibilities include creating a positive work environment by developing engagement strategies such as employee recognition programs and team building activities supported by the collaboration with respective client areas� leaders and HR and support groups.

Qualifications: At least 2ndyr College Level or Sr. High Graduate 0 - 1 Year

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