US Tax Associate

We're looking for a US Tax Associate to handle outbound/inbound calls with US-based clients or taxpayers, assisting with tax-related queries, documentation, and filing support. Ideal for candidates comfortable working US shift timings and communicating fluently in English.

Key Responsibilities

Make and receive calls to US clients regarding tax filing status, documentation, and follow-ups

Explain tax forms, deductions, and filing requirements in simple terms

Collect and verify client tax documents and information over calls

Address client queries, resolve discrepancies, and escalate complex issues to seniors

Maintain accurate call logs and update client records in CRM/tax software

Meet daily/weekly call targets and quality benchmarks

Ensure compliance with data privacy and IRS-related confidentiality standards

Requirements

Bachelor's degree (Commerce/Accounting/Finance preferred)

0–2 years' experience in US tax process, BPO, or voice-based customer support

Excellent spoken English with neutral/US accent

Basic understanding of US tax terms and forms (training provided)

Comfortable working night shifts / US time zones

Strong communication, patience, and problem-solving skills

Proficiency with MS Office and CRM tools

Preferred Skills

Prior experience in US tax preparation (individual or business)

Knowledge of tax software (e.g., Drake, Lacerte, ProSeries)

CPA/EA pursuing candidates get preference

Shift & Location

Night shift (aligned with US business hours)

On-site

Pay: From ₹180,000.00 per year

Ability to commute/relocate:

KPHB Colony, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Us Tax calling: 1 year (Preferred)

Language:

English (Preferred)

Work Location: In person