Senior Process Executive

Key Responsibilities:

JL2A Senior Process Executive

Consumer Lending Servicing Monetary Non Monetary Operations

Role Overview

The Senior Process Executive will support Consumer Lending Servicing operations with a focus on monetary transactions and non monetary account maintenance activities

The role involves processing validating and maintaining loan servicing transactions while ensuring accuracy compliance and SLA adherence

Key Responsibilities

Process monetary servicing activities including payments payoff processing reversals refunds short balances and account adjustments

Handle non monetary servicing workflows such as account maintenance freeze actions account history updates statement support and regulatory servicing activities

Review and resolve transaction rejects exceptions and system generated workflow queues

Perform validations related to payment postings credit debit corrections wire transactions fee waivers and servicing reports

Ensure compliance with banking controls audit requirements data privacy and servicing guidelines

Update servicing systems accurately and maintain proper documentation for all actions taken

Meet defined SLA TAT productivity and quality benchmarks

Experience Skills

1 4 years of experience in Consumer Lending Loan Servicing operations

Good understanding of loan payments account adjustments and servicing workflows

Strong attention to detail and comfort working in high volume transactional environments

Basic understanding of US banking servicing controls and compliance expectations

Target Guidance

Preferred Background

US Consumer Lending Servicing experience Monetary and Non monetary services

Not Suitable Profiles

Finance Accounting F A

Accounts Payable Accounts Receivable AP AR

Claims processing

Fraud operations

Generic insurance or pure accounting profiles

Preferred Skills:

India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking