Lead I - Software Engineering (Facets app support)

Role description

UST Title – Lead I - Software Engineering

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact - touching billions of lives in the process. Visit us at .

Summary:

UST is looking for

Healthcare Payer Domain Expert(C2 or C3 levels) POSITION OVERVIEW Domain Expert to lead Healthcare Payer Domain Solutioning function from India, for global customers. Be the primary solution architect and thought leader for all RFPs, unsolicited proposals, and customer engagements within the Healthcare Payer segment. Will own the domain solutioning strategy, build a team of domain SMEs, and drive revenue growth through exceptional customer value delivery. This is a pivotal role for a hands on domain solution expert, with deep healthcare payer domain expertise who thrives at the intersection of technology, healthcare business processes, and client relationship management.

Key Responsibilities

App support

8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform

Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure

Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution

Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework

Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders

Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty

Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement

1.ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation

12+ years in healthcare IT, with minimum 10+ years focused on Healthcare Payer domain (health insurance, medical insurance, benefits administration, claims processing) Minimum 5+ years in a pre-sales, solutions architecture, or solution consulting role Minimum 5+ years in a leadership or management role (managing teams, leading domain solutions for proposals or deliverables) Technical & Domain Expertise: Deep technical understanding of healthcare payer IT systems: claims processing, benefit administration, provider management, member portals, analytics Knowledge of healthcare payer business processes: claims management, enrollment , prior authorization, payment processing, appeals, provider data management , Care management Understanding of regulatory landscape: HIPAA, ACA, NAIC, state insurance regulations, compliance requirements Familiarity with healthcare IT technology landscape: ERP systems, cloud platforms (AWS, Azure), APIs, microservices, data integration Leadership & Soft Skills: Strategic thinker: Can translate customer business challenges into technical solutions Excellent communicator: Can articulate complex technical concepts to both technical and business audiences. Expert-level writing and presentation skills. Customer-centric mindset: Understands how to discover customer needs and craft compelling value propositions. Entrepreneurial: Can operate with ambiguity, drive initiatives with minimal structure, and create results in a fast-moving environment. Collaborative: Builds strong relationships across functions (sales, delivery, product). Influences without authority. Intellectual curiosity: Stays current on healthcare IT trends, regulatory changes, and emerging technologies. Passionate about continuous learning.

DESIRED QUALIFICATIONS

MBA or advanced degree in Business, Technology, or Healthcare Administration Experience with healthcare AI/ML solutions (predictive analytics, fraud detection, member risk prediction) Experience managing consulting or solutions teams in a global delivery organization Track record of managing and building domain Centers of Excellence Published thought leadership: Articles, whitepapers, conference presentations on healthcare payer technology Experience with healthcare data platforms (Snowflake, Databricks, cloud data warehouses) Familiarity with agile methodologies and modern delivery frameworks (SAFe, Scrum) Active involvement in healthcare IT industry organizations or user groups Multi-cultural experience and comfort working in global, distributed team

Required skills: Care Management, Healthcare, Leadership, Program Management

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures

Digital Transformation Solutions Company | UST

UST helps the world’s best organizations succeed through digital transformation, crafting disruptive solutions and strategies bringing our clients’ vision to life.

Skills

application support,pl/sql,oracle,sql server,ssis,c#,.net,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.