Client Insights Coordinator

Milan, Italy

DIGITAL

33302

Job Description

Overview

We are Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role: Client Insights Analyst

We are seeking a Client Insight Analyst to join our HQ Omnichannel Client Team in Milan.

Your Impact

Key Responsibilities:

Generate actionable client insights by analyzing CRM, retail and digital data to identify opportunities for client acquisition, retention, engagement and lifetime value growth.

Develop and maintain dashboards, reports and performance analyses to monitor CRM initiatives, client behavior and key business KPIs, ensuring timely and accurate reporting.

Partner with CRM, Retail, Digital and Data teams to translate business questions into analytical frameworks and support data-driven decision making across client initiatives.

Support client segmentation, audience definition and campaign measurement, evaluating performance and providing recommendations to continuously optimize client strategies.

Qualifications

5–7 years of experience in CRM analytics, customer intelligence, business analytics or a similar data-driven role, preferably within luxury, fashion, retail or consumer brands

Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable business recommendations

Hands-on experience with CRM and BI tools (e.g. Salesforce, Power BI, Tableau, Dynamics or similar), with advanced proficiency in Excel; knowledge of SQL is a plus

Excellent communication and stakeholder management skills, with the ability to collaborate effectively across CRM, Retail, Digital and Technology teams in a international environment

Compensation & Benefits:

Application of CCNL Tessile

Compensation package range: from 38.000 to 48.000 € gross.

Competitive Corporate Welfare Services

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION