Cluster Head- Mumbai

Designation: Head

Location: India Maharashtra Mumbai, Maharashtra

Organization: Digital Platforms

Job Description:

About Birla Pivot:

In a short span of 2.5 years since inception, Birla Pivot has evolved into a comprehensive B2B e-commerce platform offering integrated procurement and financial solutions that help businesses become efficient and grow. We offer products across 35 categories, 40,000+SKUs from 300+ brands across Building Material, Chemicals & Metals. We launched private labels in 3 categories : Tiles, Ply and Bath ware. With a robust network of suppliers and transporters, we have delivered to 4,000+ pin codes across 375 cities. Our customer base now spans top-tier EPC companies, civil contractors, real estate developers, OEMs, fabricators, manufacturing companies, dealers, and retailers. We connect Sellers, Buyers, Logistics service providers, Lending partners, Payment solution providers on a unified digital backbone thereby creating end to end visibility and providing a B2C like fulfilment experience for the B2B ecosystem.

The evolution of B2B ecommerce is expected to mirror the B2C ecommerce journey, where technology transformed discovery, pricing, fulfilment, and customer experience at scale. Digital penetration today in B2B ecommerce is still under 2%, indicating massive headroom for scalable digital-first platforms. As the Aditya Birla Group, we are uniquely positioned to transform and shape the way commerce is done across these verticals by leveraging our deep industry expertise and scale. We have built a unique Quote based, Credit linked commerce journey that solves for the needs of B2B commerce with a diverse team that is a mix of deep industry expertise and experience of building complex technology platforms from the ground up. Our goal is to drive this digital adoption and create a distribution platform that can become the most trusted B2B ecommerce platform in the country.

Key Accountabilities & Support Actions

Sales Growth & Order Management

Monitor sales performance across your cluster and implement strategies to achieve assigned GMV and revenue targets.

Analyse market trends and customer needs to identify new business opportunities for building materials.

Oversee efficient order processing through digital tools and ensure timely resolution of pre-order inquiries.

Ensure efficient collection of all receivables from customer accounts within the cluster.

Sales Leadership & Strategy

Develop and implement a cluster level sales strategy for construction materials, aligned with company-wide objectives.

Set clear sales targets for your cluster and hold your team accountable for achieving them.

Recruit, onboard, and provide ongoing coaching and mentorship high-performing team of Relationship Managers.

Data updating and process management

Oversee the meticulous capture, entry, and update of all relevant customer data within the CRM system by the sales team. This includes ensuring timely meeting updates, accurate CX data management, and efficient handling of all inquiries.

Customer Acquisition & Relationship Management

Oversee the development and execution of a strategic plan to identify and target retailers, wholesalers, contractors, and builders within the (Region/City) territory.

Work collaboratively with your Relationship Managers to build strong relationships with key decision-makers in the construction industry.

Ensure effective customer onboarding and foster long term client relationships across the cluster.

Compliance & Collaboration

Ensure adherence to all local regulations, company standards, and policies within your cluster.

Foster strong collaboration across internal teams (operations, finance, logistics, category) to guarantee smooth order fulfilment and customer service.