TAPFIN – Resource Professional - 0034507

TAPFIN – Resource Professional - 0034507

United States

Worker Location: Remote

Description

The purpose of the Resource Professional role is supporting the subvendor/supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, etc.).

Making an Impact

Manage the day-to-day CWS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff

Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).

Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff, the profitability of each contractor/subcontractor placement or conversion

Help manage sub-vendor / supplier relationship for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction, as well as quality, of each placement.

Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.

Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.

Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.

Financial and administrative responsibilities include supporting account growth targets, training and administration of VMS software to client and sub-vendor supplier users.

Client Hiring Manager and Supplier relationship development:

o Be aware of the client Hiring Manager projects, needs, ultimate goal for hiring workers onto the team.

o Understand the client/TAPFIN relationship, what the overall goal is for the relationship to be successful.

o Drive stronger relationships with suppliers to increase responsiveness, accuracy, and partnership.

o Be prepared to have high level discussions if/when a client sponsor needs assistance, and the Program Manager is not available

Understand the RP role in Daily Sales Outstanding (DSO)

o Understand the invoice process, supplier invoice resolution, troubleshooting, and investigation of issues.

o Invoice error prevention –

o accurate data in VMS tool for pay/bill rates

o accurate timesheet approval, job codes and hours

o Review DSO report for relevant contractors

Participate in program expansion

o Review expansion opportunities with Hiring Managers based on recurring needs, upcoming projects, possible new departments, and new Hiring Managers/projects.

o Know the value of the MSP and RP role to the client, hiring manager, and supplier

o Be the expert in the room for discussions around MSP solutions, requests, and drive program participation.

o Be Consultative

o Know the project desired outcomes, drive next steps with Hiring Manager

o Reallocate current team members for needed skills on other projects, even with other hiring managers

o Be aware of the forecast and how your direct HMs are a part of it

Presentation Skills

o Making presentation to client hiring managers, suppliers, and internally to communicate growth opportunities, training, and possible new business.

o Be able to present what TAPFIN strengths and differences are with our competitors and how we are expanding that can impact the client.

Sharing Expertise

Communicates with program team, suppliers and program sponsors, keeps them informed, and shares information regarding contractors, subcontractors and client needs.

Regularly contacts the client hiring manager, working at assigned client(s), during assignments/projects to remain aware of project status, gathers feedback from clients about consultant progress/performance, and resolves or escalates any issues appropriately; Identify conflicts between the client and suppliers and escalate appropriately.

Work in conjunction with suppliers and client managers, coordinates on-boarding, contract extensions and offboarding by maintaining awareness of client compliance requirements, start dates, end dates and extensions, to maximize business opportunities.

Ensure a “customer service” rapport with the client managers and suppliers to understand business and hiring needs and profiles and ensure open communications.

Provide guidance to suppliers and managers regarding program guidelines, contingent labor policies and compliance requirements.

Gaining Exposure

Understand and explain the vision, objectives, initiates and process of the Program Management Office (PMO)

Establish working relationship with PMO Director(s) and/or PM(s)

Team Player – effectively participates in a team environment and help lead the positive work atmosphere

Your Typical Day

Requisition management (creation of job reqs, intake calls, shortlisting, interview scheduling, hiring manager/supplier follow up, onboarding, etc.)

Non-requisition management (extensions, timesheets, offboarding, etc.)

Monitor, respond to, and work items and activities that come into the program mailbox

Responsible for the execution and meeting of program SLAs

Responsible for the execution, creation/maintenance and storage of Program Operating Manuals and SOP’s

This role may be remote, on-site, or in an office setting, depending on need

Other accountabilities as assigned

Qualifications

Required

Experience: Minimum three years staffing industry experience in a vendor on-site or account management MSP role

Education: Bachelor’s degree in business or related field or relevant business experience

Nice to Have

Preferably a minimum of one-year supervisory experience

About TAPFIN

TAPFIN is a leading managed service provider (MSP) dedicated to the innovation and delivery of integrated workforce management solutions worldwide. TAPFIN's customized, scalable MSP solutions for contingent and project-based spend are instrumental in driving process, performance and productivity improvements across the client organization, while providing visibility, predictability, risk mitigation and overall cost reduction. Part of ManpowerGroup Solutions, the outsourced services offering from ManpowerGroup, TAPFIN offers a complete suite of workforce management solutions that fully leverages a blend of global expertise and local knowledge. For more information, visit www.tapfin.com.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.

Travel

: No

Organization

: ManpowerGroup

Job

: Business Operations