Title Operations Supervisor (remote)

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We are currently seeking a Title Operations Supervisor to join our Presto Team as part of the TitleVest/Direct National Solutions group! The Title Operations Supervisor will manage and lead teams who perform a wide range of duties related to title operations, providing support to Title/Underwriting to clear title, assistance to Escrow and focusing on customers. They will partner with and act as a liaison between groups such as Production, Title/Underwriting, Escrow and Post Closing among other interconnected groups to ensure compliance, policy adherence, production goals, and timelines are met.

What You’ll Do

Implements processes and supervises the day-to-day activities of employees responsible for daily operational tasks for a defined function. Role may be found in a centralized processing unit.

Delegates tasks, manages workflow and makes recommendations for staffing needs. With management consultation, interviews candidates, provides hiring recommendations, writes and conducts performance reviews, and provides ongoing feedback and coaching. Advocates for employees and communicates compensation changes

Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity. Identify subordinate training needs

Provide regular status updates and reports to manager

What You’ll Bring

3-5 years of directly related experience

2+ years demonstrated experience in a lead or supervisory role

Pay Range: $64,300.00 - $85,700.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.