Business Performance Reporting Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to start your global career?

As a Business Performance Reporting Analyst within a results-oriented team, you will play a key role in the design, development, and evolution of scalable reporting and analytics across multiple business segments.

This role goes beyond dashboard creation - you will transform data into actionable insights by identifying trends, uncovering performance drivers, and proactively guiding business decisions.

You will leverage modern analytics tools such as Looker, Big Query, and AI-driven platforms like ThoughtSpot to enable both structured reporting and self-service, conversational analytics across the organization.

You will partner cross-functionally across the full customer lifecycle (Marketing, Risk & Underwriting, Sales, Implementations, Customer Success, Product, and Operations), delivering trusted, executive-ready KPI reporting while driving deeper analytical exploration - particularly within Payment's performance and lifecycle metrics.

You’ll be part of a team modernizing analytics through cloud data, real-time dashboards, and emerging AI capabilities.

What you’ll own:

Partner with business leaders to define key performance drivers, metrics, and reporting requirements

Design and develop scalable dashboards using Looker, leveraging governed data models

Write and optimize complex queries in BigQuery to source, transform, and validate data

Own the full lifecycle of reporting: requirements gathering, data validation, dashboard design, and deployment

Move beyond reporting to analyze trends, identify anomalies, and provide actionable insights to stakeholders

Enable and support self-service and AI-driven analytics using tools like ThoughtSpot to empower business users

Partner with stakeholders to evolve reporting from static dashboards to interactive, insight-driven experiences

Perform deep-dive analyses on Payments, lifecycle, and operational performance

Collaborate with data teams to ensure alignment on data models, definitions, and source-of-truth metrics

Maintain clear documentation for metrics, data definitions, and reporting processes

Proactively identify opportunities to improve reporting efficiency, automation, and data quality

What you’ll bring:

2+ years of experience in analytics, business intelligence, or data analysis (ideally in SaaS, Fintech, or Payments)

Strong experience building dashboards in Looker (preferred) or similar BI tools

Hands-on experience querying large datasets in BigQuery (or similar cloud data warehouses)

Advanced SQL skills with ability to transform and analyze complex datasets

Demonstrated ability to translate data into clear insights and business recommendations (not just reports)

Analytical mindset with strong problem-solving skills and curiosity to explore underlying drivers

Experience working with large-scale transactional or payments-related datasets is a strong plus

Ability to communicate insights clearly to both technical and non-technical stakeholders

Experience working cross-functionally in fast-paced environments

It’s a bonus if you have the following:

Direct experience with Payments, ISV, or Payment Facilitation (PayFac) models

Familiarity with customer lifecycle metrics (conversion, retention, monetization)

Experience with HubSpot, Salesforce, or other GTM systems

Exposure to experimentation, cohort analysis, or revenue analytics

About the team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, and the connections are all unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

A Globalpayer thinks like a client, acts like an owner and wins as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Benefits:

Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.

Our Culture:

At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do.

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Compensation:

Salary Range: $95,000-$105,000

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