Sr UX Researcher I

Job Summary: A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities:

Customer (or User) Focus

Gathers, evaluates and has a solid understanding of customer use cases.

Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.

Aligns/coaches the team to ensure customer needs are met.

Shares research findings with the organisation.

Understands competitors and regulatory environment.

Segments markets and understands needs of those sub-segments in greater detail.

Creative Problem Solving

Identifies if we are addressing the right problem with a thorough analysis of the brief.

Presents research learnings to stakeholders to guide future projects.

Collaboratively analyses the results of research to recommend solutions.

Independently identifies different research solutions.

Works with designers to iterate and test solution.

Considers the problem from a number of angles.

Practices and facilitates reflection as part of the research process.

Product Design

Leads the User-centred research process, mentoring juniors where needed.

Applies a number of UX Research techniques.

Creates research documentation and analysis outputs.

Works with UX Designer to define structure and layout of the product.

Works with Visual Designer to define the visual identity of products.

Data Driven Analysis & Testing

Regularly tests design work with users in partnership with UX Design team.

Proactively uses data to establish key metrics for projects.

Iterates research methods based on testing and data analysis.

Summarises data from analytics packages, customer insight or other sources to understand context of research work.

Uses data to inform testing future strategy.

Identifies gaps where data is needed and works with business to fill them.

Technical Skills

Uses relevant tools for research analysis.

Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).

Has an excellent knowledge of the tech stack of the organisation.

Mentors junior researchers in technical skills.

Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.

Builds good working relationships with tech teams

Competencies:

Personal Capability

Practices Self-Development

Takes ownership of own development and career

Initiates regular conversations with manager, coach or mentor regarding self-development

Understands what is required by the business to be successful and maps development plan accordingly

Learns from success and failures

Looks to build challenges into current assignments

Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues

Is able to ask effective questions and collect facts from multiple sources in order to solve problems

Is able to effectively identify and analyze problems and propose solutions

Effectively manages day-to-day issues and problems without intervention

Innovates

Develops new ideas to improve process or product, and is able to prepare implementation plans

Integrates and builds on new ideas from others

Creates new opportunities by applying different perspectives and challenging the status -quo

Is recognised as an innovative thinker

Interpersonal Skills

Communicates Powerfully and Prolifically

Provides clear instructions and direction to others

Is able to both actively listen to and effectively question to understand another’s viewpoint

Helps others understand situations by communicating business context

Collaboration and Teamwork

Encourages co-operation between all members of the team

Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team

Helps people to resolve conflict

Identifies and removes barriers to team performance

Identifies ways for further collaboration across teams

Builds Relationships

Establishes rapport with others on the team and across teams

Works effectively with others to get work done

Treats all individuals with respect

Handles difficult situations, minimising conflict

Experience (US Only) and Education

Suggested Minimum Years of Experience: 6-8 years

Critical Experiences (Required for entry into this role):N/A

Education to Qualify: Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.

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