Sr UX Designer, Data AI, Amazon Customer Service

DESCRIPTION

Amazon's mission is to be earth's most customer-centric company. One of the ways we are doing this is by transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience.

Amazon's Customer Service UX Studio is looking for a Senior UX Designer to reimagine how data intelligence drives customer experience improvements. In this role, you will transform raw data into actionable insights and ready-to-implement plans. You will go far beyond a typical dashboard experience - designing an interconnected suite of experiences that blend the voice of Amazon's customers with business reporting, trend analysis, and agentic workflow design. If you are passionate about being customer-obsessed, this role will supercharge your direct impact across multiple Amazon teams and services.

Our studio is a team of smart, passionate designers, user researchers, UX writers, and UX program managers who drive a design process that always works backward from the customer.

You'll do great in this role if you are:

Passionate about creating elegant, simple to understand designs

Enjoy designing solutions from a blank page

Able to balancing customer experience, business goals, and technical constraints

Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem

Have practical knowledge of emerging AI/ML applications in user experience

Key job responsibilities

Lead end-to-end design for a brand new customer service tools, from concept to launch

Partner with product, engineering, science, and research teams to deliver impactful solutions in a data-heavy space

Lead design reviews and workshops to align stakeholders and drive decisions

Create user interfaces that reveal intuitive patterns to users

Develop and validate solutions through user research and iterative testing

Build compelling narratives that connect customer insights to business opportunities

Experiment with innovative tools and UX best practices to drive and define new ways of working

A day in the life

You'll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights.

About the team

The team you will be working with is very supportive and understands that growing as a studio means growing as individuals. There are ample opportunities to learn new skills and your scope. The team works well together and makes time for relationship building - a good sense of humor is always appreciated.

BASIC QUALIFICATIONS

7+ years of design experience

Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

Experience in delivering design solutions for projects of large scope and complexity

Experience working with stakeholders to plan and execute programs that are strategic in nature

Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

PREFERRED QUALIFICATIONS

Experience defining and maintaining design patterns and UX standards

Experience with hands-on visual design

Experience designing in an agile development environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually