Investigation Specialist, CDT Ops - VAR

DESCRIPTION

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and

Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments

space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

Communication Skills

Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response

Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Problem Solving Skills

Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

Excellent problem solving skills

Demonstrated ability to analyze problems logically

Self disciplined, diligent, proactive and detail oriented

Strong time management and organizational skills

Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent

Excellent ability to determine situational needs and provide appropriate solutions

No IJPs

BASIC QUALIFICATIONS

Speak, write, and read fluently in English

Experience with Microsoft Office products and applications

1+ years of customer service experience

PREFERRED QUALIFICATIONS

Problem Solving Skills

• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance

• Excellent problem solving skills

• Demonstrated ability to analyze problems logically

• Self disciplined, diligent, proactive and detail oriented

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.