Associate Principal - Program & Project Management

Role description

LTIMindtree is seeking a highly experienced and certified ServiceNow Project Manager for driving the successful implementation and ongoing management of ServiceNow Projects The responsibilities include overseeing and coordinating various project aspects ensuring they are delivered on time within budget and to the highest quality standards

RESPONSIBILITIES AND DUTIES

Work with clients stakeholders to discover and understand their current state environment from a process and technical perspective

Act as a trusted advisor while establishing a positive and productive working relationship with the client

Plan and schedule meetings to gather business and functional requirements while providing best practice process and technical guidance

Analyze business processes and provide innovative and scalable solutions to increase operational maturity

Complete full client gap analysis on process integrations and data always advising on future processproduct roadmap and maturity

Communicate with client on all aspects of initiated work in a clear and concise manner

Review and approve business requirements that create a comprehensive solution

Work with Engagement Managers and project teams to determine risks impacts priorities and timelines surrounding outstanding tasks

Create all related process documentation utilizing best practices and deliver to client or internal resources in acceptable time frame

Utilize industry standard implementation methodology following best practice standards

Meet all client deliverables in an acceptable timeframe

Communicate all project updates possible timeline deficiencies problems issues or events that could affect the overall project deliverables

Develop Service Management implementation and adoption strategies focusing on organizational change management from a tactical and practical level

Advise on options risk and impacts on business processes and cultural adoption

Assist in the scoping of new opportunities when asked to participate

Ensure each artifact produced is consistent and is driven by the enterprise standards

Stay current on ServiceNow technologies and assist in the maintenance of workshop material to incorporate new features where appropriate

Establish organization as a leader in the ServiceNow ecosystem through innovation and expertise

Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization

Drive adherence to quality assurance best practices ensuring successful project outcomes

Ensure security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments

Ensure technical documentation and reports are shared on timely basis contribute to the knowledge base and promote best practices

Keep up with ServiceNow advancements to provide innovative solutions

Establish and sustain trustbased relationships with clients proactively addressing their needs and steering them toward successful results

Mentoring and guiding junior developers and other team members during implementations

QUALIFICATIONS

Required

12 years of experience in managing and implementing ServiceNow projects

Experience in managing projects below ServiceNow Product suites

oITSM

oPlatform and CMDBCSDM

oIntegrations SAP AD SSO Integration Hub REST API based integrations

oPortal Design and Configurations

oCustom Applications

oNow AssistAgentic AI

Experience across the ServiceNow core platform security performance and compliance

Experience in managing integration projects thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding

Experience in managing ITSM application

Conduct a review of design and solutions

Preferred

Must be customer serviceoriented and can work independently

Diligence in all documentation and written communication

Organization skills to multitask and to schedule work effectively

Must be able to work flexible hours as needed

Exceptional leadership problemsolving criticalthinking and communication skills

Certifications on ServiceNow Modules will be appreciated

Skills

Mandatory Skills :ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, Project Financial Management, Project Governance, Project Planning,

About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/