Sr. Specialist, Customer Account - Kroger

Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

The Senior Customer Account Specialist supports customer and category growth across assigned accounts, channels, and product categories. This role partners with account management, sales finance, commercial development, retail, shopper marketing, supply chain, and insights teams to execute sales fundamentals, develop category-building plans, analyze performance, and deliver annual sales and commercial spend objectives.

Responsibilities:

Drive category growth and achieve annual sales and commercial spend targets.

Develop category driving business plans such as new item presentations, 4P focused initiatives, and other customer presentations.

Where appropriate, support in Business Planning tools through proper distribution tracking, promotion administration, forecasting, and deduction management.

Identify insights and specific opportunities based on analysis of category reports generated by the Data and Reporting Team and provide recommendations

Partner with CMI to transform shopper insights into action

Partner with the Data and Reporting team to transform 4Ps analytics and insights into action.

Effectively manage commercial spend to achieve sales volume goals and trade spend goals, including administration, record keeping, tracking and follow-up

Collaborate with Sales Finance Manager on financial reconciliation on a monthly basis

Responsible for timely and effective communication of customer/category and forecast information

For customer presentations, develop/customize category plan based selling stories regarding assortment, new items, pricing, promotions, display/merchandising tactics, analyses and plans.

Participate in the development of Customer Category Business Plan(s) with customer(s) and work with customer personnel to drive the execution of the customer category plan.

Improve selling capabilities and adding customer value through improved analytics and insights, and continuous improvement

Ensure timely and professional participation in career development programs

Drive one's own development through the adoption of capability tools

Develop critical behaviors through robust PDP process

Act as Peer Coach and provide training to analysts

Actively ensure effective communication with Commercial Development, Retail Marketing and Supply Chain partners

Requirements:

University Degree (BA/BS) or equivalent experience and minimum 5 years of related work experience preferred

1+ years of experience in a previous Account Management role, or similar experience preferred.

Proficiency in Excel and PowerPoint

Strong presentation skills

Experience in leading/owning projects on previous teams

Successfully delivered on KPI objectives in previous roles

Good working knowledge of channel of trade customer base in Grocery, Mass and New Business

Demonstrates a thorough understanding of the sales fundamentals

Strong communication skills, both oral and written, strong judgement in decision making, good problem solving skills, thinks strategically, and a customer service orientation

Takes the initiative to execute with minimal supervision

Challenges current processes, generating innovative suggestions that improve performance even beyond own role

Takes immediate action to resolve issues or potential issues, ensuring stakeholders are properly communicated to about the potential impact

Puts in persistent and if necessary, extra effort to accomplish goals and maintain a high level of productivity

Proactively identifies opportunities beyond what is expected in own role

F4G: C&B

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

This position is not eligible for Visa Sponsorship.

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Job Requisition: 411911