KYC Operations Manager - Assistant Vice President

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Job Overview

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment

Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally

Provide people management and development responsibilities and ensure team service level standards are met

Liaise with Compliance department and senior management within business units supported

Oversee new client onboarding and implement process enhancements to improve client onboarding experience

Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

Monitor account refresh activity daily to ensure regulatory/document requirements are met

Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Ability to manage teams.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills:

AI Literacy: Demonstrated understanding of core AI concepts, including machine learning, natural language processing (NLP), and generative AI, and their potential impact on the business.

AI Acumen - The ability to identify and articulate opportunities for leveraging AI technologies to solve business problems and improve processes

Ethical AI Awareness: Familiarity with the ethical considerations, potential biases, and responsible use of artificial intelligence in a business context

Proven ability to work independently and be self-starter

Exceptional organization and process management ability

Intermediate technical skills including intermediate working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)

Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy

Strong analytical skills and time management skills, excellent attention to details

Excellent written and verbal communication skills and aptitude in communicating with senior management

Ability to work with internal stakeholders (e.g. Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications

Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

Ability to work well under pressure and tight time frames

MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

Pro-active, flexible, have good organizational skills and must be team player.

Ability to work in a dynamic environment

Qualifications:

5-8 years of experience in KYC

People Management experience

Good command of reading and writing English.

Good PC skills with ability to pick up new software systems.

Co-operative, proactive with high sense of responsibility & teamwork

Ability to work under pressure and in a volatile environment

Attention to details with high accuracy in work; Strive for process improvement.

Display the ability to prioritize effectively to meet routine processing deadlines

Flexible enough to work as per Business timings.

Education:

Bachelor's degree/University degree or equivalent experience

ACAMS certified (an advantage)

#LI-NC2

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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