Customer Care Analyst

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

This role supports the Foodservice market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position plays a critical role in maintaining ISCC item integrity, pricing adherence, and reporting, while also supporting sustainability initiatives and customer-facing data platforms. Through close collaboration with internal teams and external partners, this role helps enable efficient order-to-cash processes and delivers reliable product information to customers.

Responsibilities

Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen

Monitor item pricing structure to adhere to ISCC pricing guidelines

Monthly reporting on ISCC (or as required basis)

Yearly reporting on totals items sold including ISCC items

Monitor and resolve ISCC exclusion reports

Provide foundational data for Sustainability Team

ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.

Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.

Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.

Other tasks as assigned

Qualifications

2+ years of experience in Customer Service or Data Analytics

Proficient in Microsoft Excel and related Office applications

Effectively communicate with customers, both external and internal

JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred

Strong verbal and written communication skills.

Organized, detailed and strong multi-tasking skills.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

Our people are engaged and developing as part of a high-performing Amcor team

Our customers grow and prosper from Amcor’s quality, service, and innovation

Our investors benefit from Amcor’s consistent growth and superior returns

The environment is better off because of Amcor’s leadership and products

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

Company-paid holidays starting at 8 days per year and may vary by location

Wellbeing program & Employee Assistance Program

Health Savings Account/Flexible Spending Account

Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

Paid Parental Leave

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)

Discretionary annual bonus program (initial eligibility dependent upon hire date)