IT Service Desk Apprentice

Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity, and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony, and robust data protection strategies tailored to each client’s needs.

What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation, and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.

About the role:

We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a ICT Level 3 Apprenticeship hopefully leading to Microsoft and Azure certifications.

Responsibilities:

Logging and triaging tickets (phone/email)

New laptop/desktop setups

1st line support tickets

Workbench jobs

IT documentation

Desirable skills:

Self-motivated with the ability to get on well with customers

Have a confident and professional approach to their work

Have a commitment to learning new processes

Good interpersonal skills

Good team player

The ability to prioritise work loads

Effective communication and interpersonal skills.

Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Company perks:

Several social events each year including, summer party, xmas meal, charity events including things such as footgolf and quiz nights

Tickets to the 1901 club at Brighton and Hove Albion are raffled off to the team each season

Loyalty bonus scheme after 5 years

Cycle to work scheme

Employment Assistance programme

Paid for Microsoft exams (Incentivised with Amazon vouchers)

20 Days paid leave + public holidays. Additional incremental leave for length of service up to 5 days.

2 days extra holiday on or around your birthday

Xmas and Easter gifts

Pension contribution

Future prospects:

You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer. We are hopeful that If we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.