IT Support Apprentice

Ready to kick-start your career in IT?

At Inetex, we're a friendly, professional, and customer-focused IT support company providing technology solutions to a wide range of local businesses. We support organisations across industries including logistics, accountancy, engineering, and freight, helping them get the most from their technology every day.

About the role:

As an IT Support Apprentice, you'll gain hands-on experience working with a variety of modern technologies, alongside experienced IT professionals who will support your development throughout your apprenticeship journey. This is an exciting opportunity for a motivated individual looking to build a long-term career in IT, with exposure to cloud technologies, networking, hardware, software, customer support, and on-site technical work.

What you'll be doing:

No two days are the same at Inetex. As part of our support team, you'll be involved in:

Providing first-line IT support to customers via phone, email, and remote assistance

Troubleshooting hardware and software issues and helping customers resolve technical problems

Assisting with the setup, installation, and configuration of new devices and IT systems

Supporting Microsoft 365 environments, user accounts, and cloud-based services

Working with Windows PCs, Apple Macs, servers, and networking equipment

Visiting customer sites alongside experienced engineers to provide hands-on support

Building strong relationships with customers and delivering excellent service

Gaining experience across a variety of industries and business environments

What we're looking for:

Strong interest in IT and technology

Excellent communication skills

Friendly and professional approach

Willingness to learn and develop new skills

Good problem-solving ability

Reliable and punctual

Positive attitude and strong work ethic

The following experience would be beneficial:

Previous experience building, troubleshooting, or maintaining computers

Knowledge of Microsoft Windows or Microsoft 365

Awareness of networking concepts

Customer service experience (work, volunteering, or education)

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am – 5pm

Benefits:

Private medical cover

Flexible working opportunities

Supportive and friendly team environment

Ongoing training and development

Real career progression opportunities

Future prospects:

We're looking for someone to grow with us. Successful apprentices may have the opportunity to secure a permanent IT Support Technician position upon completion, with clear progression routes and continued professional development.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.