Shared Services Account Manager

Job Type:

Regular

Work Location:

Dallas, TX 75207

Overview:

2020 Companies is now hiring for a remote Account Manager

The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations.

The Account Manager is expected to proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination while maintaining a high level of organization, professionalism, and accountability. This role plays a critical part in driving client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs.

Our Benefits

Competitive Salary

Work remotely, from home

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Partial Mobile Reimbursement

Scholarship opportunities for employees and direct family members

Employee Assistance Program

Leadership Development Program

Employees special pricing for multiple clients

About Company

2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Job Description:

Key Responsibilities

Serve as the primary point of contact for assigned client accounts and projects

Lead end-to-end project management across multiple concurrent programs

Coordinate internal resources and cross-functional teams to ensure successful project execution

Develop and maintain detailed project plans, workback schedules, and execution timelines

Ensure projects are delivered on time, within scope, and within budget

Monitor project health, identify risks proactively, and communicate mitigation plans

Manage project scope changes, scheduling adjustments, and operational escalations

Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders

Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution

Review project reporting, compliance tracking, and execution data for accuracy and completeness

Support development and standardization of project workflows, documentation, and processes

Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials

Ensure resource availability and alignment based on project scope and timing

Escalate project risks, blockers, or client concerns to leadership as appropriate

Maintain strong client relationships through proactive communication and execution management

Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams

Identify opportunities for operational improvements, process efficiencies, and scalability

Success Metrics

Success in this role may be measured by:

Client satisfaction and relationship health

On-time project delivery

Project execution quality and compliance

Risk identification and escalation management

Communication effectiveness

Reporting accuracy and timeliness

Cross-functional collaboration

Operational efficiency and process adherence

Ability to successfully manage multiple concurrent projects

Qualifications

3–5 years of direct Account Management, Project Management, Client Services, or related experience

Proven experience managing multiple projects and client relationships simultaneously

Strong client-facing communication and relationship management skills

Excellent written and verbal communication skills

Strong organizational skills with exceptional attention to detail and follow-through

Ability to manage competing priorities in a fast-paced environment

Experience coordinating cross-functional teams and operational workflows

Strong problem-solving, critical thinking, and risk management skills

Ability to work independently while maintaining strong team collaboration

Experience creating project plans, timelines, reporting, and project documentation

Strong working knowledge of Microsoft Office Suite, including Excel

Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred

Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred

PMP, CAPM, PRINCE2, or related project management certification is a plus

Work Environment

This role operates in a fast-paced, cross-functional environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, adaptable, highly organized, and comfortable managing both strategic client communication and detailed operational execution

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment