Account Representative - State Farm Agent Team Member

Benefits:

Bonus based on performance

Opportunity for advancement

Paid time off

Ryan Smeader State Farm Agent

Kalamazoo, MI

Full-Time | In-Office

Position Overview

Ryan Smeader State Farm Agent is seeking a licensed, motivated, and customer-focused professional to join our team in Kalamazoo, MI. This is a full-time, in-office position for someone who enjoys building relationships, helping customers protect what matters most, and contributing to a growing agency through both sales and service.

In this role, you will assist new and existing customers with insurance products and services, policy changes, renewals, and coverage questions while also identifying opportunities to recommend additional products based on customer needs. We are looking for someone who is detail-oriented, energetic, and comfortable balancing customer service with sales responsibilities.

If you enjoy working with people, communicating clearly, and being part of a team that values growth and service, we would love to hear from you.

Responsibilities

Provide prompt, accurate, and friendly customer service to new and existing customers

Educate customers on insurance products, coverage options, billing, and policy changes

Assist with policy applications, renewals, endorsements, and account updates

Follow up on quotes, renewals, and customer inquiries in a timely manner

Identify customer needs and recommend appropriate insurance products and services

Support agency sales and retention goals through proactive outreach and relationship building

Maintain accurate records of customer interactions and policy activity

Respond to phone, email, and in-office inquiries with professionalism and urgency

Work closely with team members to deliver an excellent customer experience

Qualifications

Ability To Obtain insurance license required

Strong communication and interpersonal skills

Sales-minded with a customer-first approach

Detail-oriented and able to multitask in a fast-paced office environment

Customer service and/or sales experience preferred

Ability to build rapport and maintain strong customer relationships

Strong follow-up skills and professional communication

Basic computer proficiency and ability to learn agency systems

Positive attitude, strong work ethic, and dependable attendance

Preferred Qualifications

Previous insurance agency experience

Experience in inside sales, customer service, or account management

Bilingual skills are a plus

What We Offer

Competitive pay

Bonus and/or commission opportunities

Paid time off

Training and development

Career growth opportunity within the agency

Supportive team environment

Valuable experience in the insurance and financial services industry

Why Join Our Team?

At Ryan Smeader State Farm Agent, we are committed to helping customers make informed decisions and feel confident in their coverage. We are looking for a team member who takes pride in delivering excellent service, building lasting customer relationships, and contributing to agency success through both service and sales.

Apply today to join our team in Kalamazoo, MI.

Additional Information

This is an in-office position located in Kalamazoo, Michigan.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.