Strategic Account Management, Analyst II

This is a CONTRACT POSITION.

Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE.

Duration:

One Year

Compensation:

Pay Rate: $30.00/hr.

Location:

Houston, TX

The Strategic Account Management, Analyst II is accountable for analyzing and resolving complex issues that can’t be handled at the frontline level alongside de-escalating internal/external customer complaints, researching PUC complaints, and providing brokerage support. Prepare intercompany billings and monitor intercompany receivable and payable balances, ensuring timely settlement and resolution of discrepancies.

Serve as a primary point of contact for de-escalating internal/external customer complaints

Analyze, resolve, and respond to complex customer cases

Provide brokerage support by assisting with questions/inquiries, reports, escalations, and training needs

Recognize and escalate system issues or process gaps that could negatively impact the customer experience

Support team members by sharing knowledge and expertise to facilitate growth and development; provide back-up training assistance

Provide back-up support to the call center; answer questions, escalate system issues, provide training reminders

Process contract change transactions.

What You’ll Bring

Bachelor’s degree

Must possess expert analytical and problem-solving skills, an acute sense of urgency, impeccable attention to detail, and be an effective communicator with exceptional writing skills

Manage multiple tasks simultaneously whilst shifting priorities dependent on case complexity and business demands/needs

Work both independently and in a team environment, alongside communicating cross-functionally with team members in Customer Operations and Sales

Minimum of 3 years in the Retail Electric Provider ‘REP’ industry, Commercial segment preferred

Working knowledge of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO, NEPOOL)

Additional Details

This role is eligible for our hybrid work policy

Must be willing and able to comply with all ENGIE ethics and safety policies

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it! Join us as we develop energy that is renewable, efficient, and accessible to everyone.

At ENGIE, every talent has a role to play in the adventure of the century. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

Join us and be part of the adventure!

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

Business Unit: Supply & Energy Management

Division: BP B2B US

Legal Entity: ENGIE North America Inc.

Company Name: ENGIE North America

Minimum Base Salary: 30.00 USD

Maximum Base Salary: 30.00 USD

Pay Basis: Hourly

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