Client Implementation Lead

Job Description Summary

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SUMMARY

The Client Implementation Lead is a recognized subject-matter expert who operates with minimal supervision and is the primary point of accountability for an area of client implementation work.

Decisions impact function-wide results. This job proactively addresses undefined problems, makes recommendations that influence functional strategy, and synthesizes input across multiple stakeholder

groups.

This job owns the most complex and high-visibility client implementations, shapes the implementation

framework, and serves as the internal and external authority on implementation best practices at the organization.

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How will you make an impact & Requirements

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KEY RESPONSIBILITIES

Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.

Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.

Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.

Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.

Lead root cause analyses on implementation failures and develop corrective action plans.

Represent implementation in cross-functional strategic discussions and product development

forums.

Mentor senior consultants and lead the knowledge development agenda for the implementation

team.

QUALIFICATIONS

Bachelor's degree required; advanced degree preferred.

7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.

Expert-level knowledge of implementation methodology and client onboarding lifecycle

management.

Strong track record of influencing cross-functional teams and driving systemic improvements.

Excellent stakeholder management and executive communication skills.

Healthcare or health services industry experience strongly preferred.

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Compensation:

$119,312.00

to

$178,968.00