Analyst - Methods and Tools

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Summary of the Role:

We are looking for a proactive Methods and Tools Analyst to join the Digital & Technology PMO team. Reporting to the PMO – Methods and Tools Lead, you will manage the administration, governance, configuration and support of important project management and collaboration tools across the IT organisation.

You will ensure standardisation, data integrity, access governance, and ideal use of tools. These tools include Jira, Confluence, Smartsheet, Miro, Airtable, and associated platforms. Additionally, the role will support AI enablement and integrations.

About the Role:

Atlassian Suite Administration (Jira, Confluence)

User & Access Management

Manage end-to-end Atlassian user lifecycle (onboarding, modifications, offboarding)

Provision user access, project roles, and admin rights based on governance standards

Handle admin access provisioning and approvals

Maintain licence usage within defined limits

Project & Configuration Management

Create and configure:

Jira projects, boards, workflows

Workflow schemes and field configurations

Screens and screen schemes

Maintain Jira fields, configurations, and data standards

Perform status tracking and health checks across projects

Support Jira Plans setup and maintenance

Automation & Integration

Design Jira automation rules

Support Jira API token requests and integrations

Help and manage third-party integrations

Provide inputs/guidance using developer.atlassian.com resources

Confluence Administration

Create Confluence spaces

Provision access and enforce space governance

Maintain templates and documentation standards

Support & Governance

Manage Jira support tickets and issue resolution

Conduct data quality checks (e.g., inconsistencies, overdue tasks)

Maintain user guides and process documentation

Ensure adherence to PMO standards and governance

Smartsheet Admin

Manage user provisioning and licence governance (including Dynamic Views)

Configure and maintain Smartsheet solutions and Control Centre

Conduct dashboard and project toolkit reviews

Support learning and enablement plans for users

Handle support tickets and issue resolution

Maintain licence use within limits

Miro Admin

Manage user access provisioning and workspace configuration

Ensure licence optimization and compliance

Support Miro-related service requests and issue escalation

Be the liaison for Miro support tickets

Airtable Admin

Manage user access and workspace configurations

Maintain and govern Airtable admin panel

Ensure adherence to data structure and usage standards

Monitor licence use and tool adoption

Good To Have:

Vendor management experience

Knowledge of SAP WBS / financial tracking

Experience with ServiceNow configuration

Familiarity with AI-enabled tools and automation frameworks

About You:

You are a professional with expertise in (not limited to) Jira, Confluence, Miro, Airtable and Smartsheet administration, including workflows, configurations, and user access governance.

You bring experience in tool integrations, automation, and reporting along with an understanding of PMO processes and project lifecycle management.

Education & Experience:

Bachelor's degree in a relevant field (Business, IT, or Project Management)

4+ years of experience in PMO tools administration or similar roles

Benefits:

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.

Here's a small snapshot:

Complimentary preventive health check-up for you & your spouse

OPD coverage

Best in class leave plan including paternity & family care leaves

Counselling sessions to prioritize mental well-being

Exclusive discount vouchers on Levi’s products

To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

LOCATION

Bengaluru, India

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.