Senior System Engineer - L1 L2 Support

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Senior System Engineer - L1 L2 Support

Position: SSE

Experience: 4 to 8 yrs

Category: IT Infrastructure

Main location: Bangalore/ Chennai

Position ID: J0426-1770

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Mandatory skills: , IT infrastructure knowledge , Windows / Unix

Tech/ Ops - Production support

Detailed Job description:

. Ability to monitor the infrastructure / applicative alerts and take action to resolve the events

. Escalate to business as needed

. Perform Health checks to ensure the start & end of business hours

. To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents

. Ability to work in shifts 24 x 7

. Sound knowledge & hands on experience on WIN & Unix L2 skill

. Ability to communicate to users over telephone / e-mail communication in French & English

. Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage

. Ability to multitask on different process

Profile Required: ACE can help you write this job description (go/ACE)

. Candidates with good communication & analytical skills

. knowledge on IT Infrastructure

. Practical knowledge on windows/Unix added advantage

. Good knowledge in Monitoring infrastructure

. Rotational Shift 24 x 7 support understanding of ITIL concepts in Operations (Incident,Change,Prob)

. Understanding of Event Management (Monitoring tools) in Infrastructure

. Excellent communication skills

. Able to handle Incident crisis calls

.

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.