Service Delivery Manager - Cybersecurity

Company Profile:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Service Delivery Manager - Cybersecurity

Category: Service Delivery Manager - Cybersecurity

Location: Bengaluru

Position ID: J0726-0915

Employment Type: Full Time

Experience Required: 8+ Years

Job Summary

We are seeking for cybersecurity Service Delivery Manager role is part of a major IT transformation, complying with standards and requirements. The role plays a key part in the Sunrise transformation: major change in the target operating model (offshore), steering with local iT in each country the transformation and then ensuring service continuity, technical consistency, support quality, and proper integration of production, security, and documentation requirements in a complex, multi entity and multi contract environment.

Key Responsibilities

1.Cybersecurity Technical Project Management of Sunrise transformation for infrastructure

Manage during the due diligence the technical infrastructure assessment, focus on the cybersecurity perimeter: understand the exiting partners involved in the infrastructure security services.

Collaborate with the local IT Hosting & Network teams, leadership, business entities and other stakeholders to assess key infrastructure security risks, plan controls and strategic initiatives accordingly, to help ensure organisations risk appetite is met (NIST controls & target rating)

Follow up the knowledge transfer with the existing offshore providers to ensure cyber security is properly addressed

2. Infrastructure Cybersecurity Service Delivery for the transformed entities concerned

Support the Cyber Security teams in the investigation, resolution and reporting of critical incidents to help ensure these are managed in a timely and effective manner to help minimize impact to the group

Lead the management of the day to day infrastructure security processes managed by the infrastructure teams and third party providers in the areas of:

Vulnerability management and network security (firewall management, web filtering, NAC, network intrusion detection, email security, endpoint, and server protection etc.)

Information protection (Data Loss Prevention management and key management)

Infrastructure Application security (pre and post development control implementation and testing

Contribute to Root Cause Analyses (RCA), post mortems, and action plans

3. Delivery quality with external partners

Develop a strong, open and proactive working relationship with the outsourced Service Delivery team

Be the primary interface between organisations and the infrastructure security service providers and ensure they meet contractually defined Service Level Agreements (e.g : Patching activities , NisT controls, AD assessments, Disaster recovery exercises …)

Define and collect metrics / KPIs for the measurement of infrastructure security and periodically report to leadership on events and incidents to help ensure performance is in line with organisations' risk appetite

Hold regular governance calls (weekly, monthly, quarterly, as needed) with outsourced providers to monitor and review cyber performance of their contract

Challenge the quality of diagnostics, escalations, and resolutions

Manage the collection of evidence for compliance reporting : SOC2 reports , ISO27001, ORADAD .. with all 3rd parties

4. Support Enablement & Excellence

Support the Infrastructure teams in all Infrastructure Security matters to ensure compliance

Contribute to the formalization of:

Technical procedures

Operational runbooks

Knowledge Base content

Promote skill development and autonomy within support teams

Identify weaknesses and recurring incidents

Propose and lead improvement initiatives

Contribute to the evolution of Production and Support standards

Technical Skills

Good understanding & knowledge of Infrastructure security, including Windows Client & Server technologies, Virtualisation technologies, Networking, Patch/ Vulnerability management and Business Continuity / Disaster Recovery

Very strong knowledge of ITIL processes and their operational application

Ability to understand complex environments and architectures

Will have proven track record of working with external service providers and building strong relationships with them

Professional qualification in Project Management and/or 3 years demonstrated work experience

Experience in managing, executing, and improving IT controls

English (Fluent, verbally and written)

Posture & Soft Skills

High level of autonomy

Strong Customer and Service Management Mindset

Natural technical leadership

Problem solving & analysis

Strong Communication

Planning, Coordinating & Organizing

Strong ability to manage pressure and critical situations

This is a cross functional Security reference role, accountable for the management of cybersecurity across all stack of it infrastructure

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team - one of the largest IT and business consulting services firms in the world.