Software Support Engineer

Job Title: Software Support Engineer

Location: New Delhi

Employment Type: Full-Time (Hybrid)

Experience: Fresher to 4 years

About ThrivePass

ThrivePass is redefining employee benefits through personalized technology, data-driven insights, and

meaningful employee experiences. We enable organizations to support their workforce in ways that

truly matter.

Our culture is driven by our CARE values: Courageous, Authentic, Resourceful, and Excellent.

Role Overview

We are seeking a Staff Support Engineer with strong expertise in SQL and application/data support to

manage and enhance our enterprise platforms.

This role is highly execution-driven and requires deep problem-solving ability, strong ownership, and

attention to detail. The ideal candidate will work closely with Engineering, QA, and Product teams to

ensure system stability, data accuracy, and efficient issue resolution.

Key Responsibilities

Investigate and resolve application and data-related issues

Write, debug, and optimize complex SQL queries

Perform accurate data corrections with proper validation

Troubleshoot production issues using logs and monitoring tools

Analyze system workflows and conduct impact analysis

Maintain clear documentation and ticket updates

Collaborate effectively with Engineering, QA, and Product teams

Take end-to-end ownership of assigned tasks and ensure closure

Required Skills & Qualifications

Strong proficiency in SQL: (Complex joins, debugging, and performance optimization)

Experience in Application Support / TechOps / Data Support roles

Solid understanding of system logic, APIs, and data flows

Strong analytical and troubleshooting skills

Good written and verbal communication skills

High attention to detail and self-driven execution

Proficiency in MS Excel for data analysis, validation, and reporting

Good to Have

Experience working in production support environments and handling incidents

Familiarity with log analysis and monitoring tools for troubleshooting

Exposure to data validation techniques and data integrity checks

Experience handling large datasets and SQL performance tuning

Basic understanding of API debugging and system integrations

Exposure to cloud platforms (preferably Azure) with focus on data and app services

Ability to read and understand backend code (e.g., .NET/C#) for issue analysis

Experience with ticketing tools such as JIRA, ServiceNow, etc.

Exposure to structured support processes and SLA-driven environments

Behavioural Competencies

Strong sense of ownership and accountability

Structured and detail-oriented work approach

Proactive and clear communicator

High focus on accuracy and quality

Curiosity and willingness to learn systems in depth