Sr Advisor, AI Ops

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Team Overview

Role Summary

TransUnion is seeking a Lead architect and engineer responsible for building intelligent automation agents that enhance operational excellence across OneTru and US Market Operations. This role will design and deliver AI-driven capabilities integrating monitoring, alerting, and resolution workflows.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

Key Responsibilities

Design and develop AI Ops agents integrating Remedy, Wiki, GCP logging, Airflow, and other sources for intelligent decision making and automated issue resolution.

Enable intelligent monitoring, alerting, and automated incident resolution

Implement guardrails and governance for safe automation and low-risk task execution

Partner with Ops and Engineering teams to identify automation use cases

Improve signal-to-noise ratio through alert tuning and anomaly detection

Drive roadmap for human-in-the-loop to autonomous operations evolution

Required Knowledge And Experiences

Required Skills & Experience

10+ years in DevOps, SRE, or platform engineering

Experience with GCP, logging/monitoring, Airflow, and APIs

Knowledge of AI/ML applications in operations (AIOps)

Strong coding and systems integration skills

Experience building automation at scale

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development - while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Sr Advisor, Software Development