Customer Delivery Team Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives - you’ll also get to see your impact.

About the team

Our Customer Fulfilment Centres (CFCs) are an even smarter and easier way to fulfil online orders and deliver the smiles for our customers. And you could get involved. Your role, no matter where you are at a CFC, will have a direct contribution to every customer's order. How good is that. At the forefront of driving innovation, you’ll be part of redefining the customer experience in online grocery shopping. The first of their kind in Australia, our CFCs help provide customers with improved availability and freshness, a broader produce range and a seamless digital experience.

About the role

You will be responsible for coordinating the operations of a substantial CFC customer delivery team to achieve Coles’ ecommerce KPIs for safety, customer experience, cost, fulfilment and delivery. Oversee process compliance to drive safety and operational process improvement and collaborate with internal departments, state transport management and 3PL transport providers to ensure seamless end-to-end delivery operations.

You will also:

Lead and drive a highly customer-focused culture across CFC customer delivery operations

Manage the transport & customer delivery team within CFC operations

Collaborate with other Coles business units to ensure CFC customer delivery operations are positioned to enable online sales growth

Execute the strategy implementation plan, to achieve ecommerce & operations objectives

Contribute to the development/definition of the organisational strategies & plans, within Customer Fulfilment Centre & Spoke operation

Be a champion for safety and lead an operational safety-first culture

Create and drive a highly customer-focused culture across the site

Create and drive a high-performance culture through communicating performance objectives, empowering direct reports and supporting team members to achieve their career and development goals

Collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment

Find ways to support continuous improvement initiatives of the site providing insight to key stakeholders

Work a flexible roster between early mornings and late evenings

About you and your skills

We’re looking for passionate Customer Delivery Driver Team Managers that have a customer first focus.

You’ll also need:

3-5 years of management experience in last mile and transport / logistics cross-dock operations, with accountability for driving safety, financial & operational performance

Experience managing large scale teams

Prior experience with last mile and transport/logistics cross-dock operations

Experience working within complex industrial relations frameworks

Have a passion for people, engaging teams and developing team members

Experience in driving a culture of customer focus, continuous improvement & organisational change management

Experience in relevant vehicle compliance and safety frameworks, including fatigue management and COR

Strong people leadership capabilities

Ability to influence & communicate with senior leaders across Coles

Ability to work within complex industrial relations frameworks

What’s in it for you?

Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.

Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.

Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.

Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.

Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.

Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.

Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au