Credit Controller I Melbourne

About Bureau Veritas

Created in 1828, Bureau Veritas is a world leader in laboratory testing, inspection and certification services.

We have a vital role in maintaining quality, safety and environmental standards of countless products, commodities, systems, buildings, infrastructure, and projects.

In every industry sector we play, Bureau Veritas acts as a trusted guardian of the quality, safety and environmental standards which protect our population and safeguard our communities.

For over 70 years, Bureau Veritas has been serving the Pacific, including Australia and New Zealand. Today, our business 2,800+ employees and operates 50 offices and labs across the Pacific.

The Opportunity

Reporting to the AR Manager, work in partnership with key stakeholders within the business in order to both collect outstanding monies and deliver exceptional customer support. Managing a sizable client ledger, external and internal clients.

Responsible for the collection of outstanding monies, while balancing the important client relationship. Finally, your position within the business will provide you with the ability to identify opportunities to continually improve our work processes as well as drive these changes internally.

Key Responsibilities.

Manage a sizable client ledger, forming strong relationships with some of our key internal stakeholders including Sales & Customer Service to deliver outstanding customer support. Manage debtors accounts within agreed KPIs (Key Peformance Indicators) and DSO (Days Sales Outstanding) targets

Address and resolve finance queries lodged pertaining to accounts

Maintain open communication channels and keep detailed records of all our customer interactions documented within our collection tool (Getpaid)

Work autonomously and as a team with other departments to tackle agreed problems and provide exceptional service

Managing internal and external customers with diplomacy and professionalism to achieve high customer satisfaction and build relationships

Preparing weekly Aged Debtor reports from the collection tool (Getpaid)

Processing credit applications and creating customer accounts in the accounting system

Management of shared email inbox

About You

Previous experience in Credit Management or Finance highly regarded, minimum five years

Keeps the customer at the forefront, knows how to deliver amazing service and build strong relationships

Can form strong relationships with our key internal stakeholders including Sales & Customer Service

Track record of creating innovative solutions and process improvements, passion for change and driving efficiency

Strong problem resolution skills while remaining cool, calm and collected under pressure

Has exceptional written and verbal communication skills

Enjoys collaborating to get things done

Has awesome judgement, an ability to work within the grey area and deal with ambiguity

An ability to meet deadlines and thrives in a fast-paced environment

Awesome time management, prioritisation, and follow-up skills

High levels of initiative and lateral thinking

Strong interpersonal skills to build working relationships within a dynamic team environment

Desirable Skills, Experience and Competencies

JDE Edwards

Getpaid (collections tool)

Intermediate excel skills

Proficient computer and Microsoft Office skills

How we care

We offer a competitive salary and an opportunity to advance your career in a leading global organisation, as well as:

We offer a competitive salary and an opportunity to advance your career in a leading global organisation, as well as:

Fantastic Training and Development opportunities

Discounted Health & Wellbeing Platform

Free access to our Employee Assistance Program supported by Lifework’s

Discounted Health Insurance with Bupa

Access to Cliqit, an employee retail discounts portal

Superannuation Salary Sacrifice

A rewarding career

This role offers more than building a resume - it’s a chance to leave your mark. We offer you the opportunity to build your career and give you the recognition you deserve. Make an impact doing work you can be proud of at Bureau Veritas. Contribute to a global mission to enhance standards with integrity, and help us create a brighter future for our next generations, and a safer society for us all. The opportunity to work within a supportive close-knit team, learn new skills and gain training which could lead to the broader Bureau Veritas network for future career development.