Ballina Op Shop Manager

ADRA Australia

Op Shop Manager

Commitment: Part-time, Fixed Term Contract (24 hours per week)

Location: ADRA Op Shop Ballina, NSW

About the role

ADRA Australia is seeking an organised Op Shop Manager who will enjoy the opportunity to use their superior

administrative skills to work with and support the National Programs team.

As the Op Shop Manager, you will oversee the daily operations of the Op Shop, fostering a welcoming and

positive environment for volunteers and the local community while upholding ADRA’s vision, mission, and

policies as outlined in the National Programs Operations Manual. Your responsibilities will include recruiting,

onboarding, and managing volunteers, maintaining shop presentation, and building relationships within the

community. You will also ensure compliance with Safeguarding policies, maintain accurate records, provide

regular reports, and manage expenditures within the approved budget. This role requires strong leadership

and organizational skills to ensure the shop operates smoothly, ethically, and effectively.

As the successful applicant you are a servant-leader who is passionate about ADRA’s purpose, “to serve

humanity so all may live as God intended” and are committed to meeting the challenges of this diverse role

with enthusiasm, collaboration, and teamwork.

You must have the legal right to live and work in Australia at time of application.

The Job Description for the role and the Employment Application Form are included at the end of this

document.

About ADRA Australia

The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the Seventh-day

Adventist Church. As part of the global ADRA network which reaches into more than 118 countries, we are

motivated by our faith, to enable people and communities in Australia, New Zealand, the South Pacific, Asia

and Africa to improve their health and livelihoods and assist people to prepare for and recover from disasters

around the world.

ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs and

Trade (DFAT) and is a member of the Australian Council for International Development (ACFID) and the

Australian Council for Social Services (ACOSS).

Our Values - We conduct our work by being:

Connected - working collaboratively for the best outcome for those living in poverty or distress.

Courageous - persevering through challenging situations.

Compassionate – empathising with the communities we work with and with each other.

Adventist Development and Relief Agency Australia Ltd ADRA Australia ABN 85 109 435 618

Street Address 146 Fox Valley Rd, Wahroonga NSW 2076 Phone +61 2 9489 5488 Web www.adra.org.au

Postal Address PO Box 129, Wahroonga NSW 2076 Toll Free 1800 242 372

About the National Programs Teams

The Op Shop Manager is appointed by ADRA Australia ADCOM and reports to the Regional Manager for NSW.

The National Programs team works collaboratively with the following ADRA Australia teams:

Emergency Management

Finance/IT

International Programs

People and Culture

• Supporter Engagement

Selection Criteria

Essential

1. Commitment to the purpose of ADRA, and to the achievement of our overall strategy and priorities

with demonstration of our ADRA values and desired team culture lived out in all aspects of work

practice.

2. Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and

practices of the Seventh-day Adventist Church when in the workplace or otherwise representing

ADRA Australia.

3. Leadership & Volunteer Management – Proven ability to recruit, train, and manage volunteers,

fostering a positive and inclusive work environment.

4. Organisational & Administrative Skills – Strong record-keeping, reporting, and financial

management skills, ensuring compliance with budgeting and ADRA policies.

5. Customer Service & Community Engagement – Excellent interpersonal and communication skills to

engage with volunteers, customers, donors, of various backgrounds and ages.

6. Business & Retail Acumen – Experience in retail operations, including shop presentation, stock

management, and sales strategies to enhance store performance.

7. Commitment to ADRA’s Mission & Compliance – Understanding of Workplace Health & Safety

(WHS), Safeguarding policies, and ethical retail practices, ensuring alignment with ADRA’s values.

8. Attention to Detail - Demonstrated ability to accurately manage and maintain records, documents,

and processes.

9. Demonstrated ability to work well in a team, facilitate administrative processes.

10. Technical Proficiency - Strong skills in data management and proficiency in Microsoft Office,

particularly Excel and Word, with the ability to quickly learn, adapt to, and navigate new systems and

technologies.

Desirable

1. Proven ability to contribute to the continuous improvement of processes and procedures that are

fit-for-purpose, and compliance with overarching protocols.

2. Experience with Xero and Salesforce.

3. Experience in working in the not for profit/NGOs.

Key Competencies

Leading and Supervising

Provides others with a clear direction; Sets appropriate standards of behaviour; Delegates work

appropriately and fairly; Motivates and empowers others; Provides staff with development

opportunities and coaching; Recruits staff of a high calibre.

Working with People

Demonstrates an interest in and understanding of others; Adapts to the team and builds team spirit;

Recognises and rewards the contribution of others; Listens, consults others and communicates

proactively; Supports and cares for others; Develops and openly communicates self-insight.

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ADRA Australia

Candidate Information Pack – Op Shop Manager - Ballina

Relating and Networking

Establishes good relationships with colleagues; Builds wide and effective networks of contacts inside

and outside the organisation; Relates well to people at all levels; Uses humour appropriately to

enhance relationships with others.

Planning and Organising

Sets clearly defined objectives; Plans activities and projects well in advance and takes account of

possible changing circumstances; Manages time effectively; Identifies and organises resources

needed to accomplish tasks; Monitors performance against deadlines and milestone.

Other Requirements

At the time of application, the successful applicant will already have the legal right to live and work

in Australia.

Commitment to abide by the ADRA Australia Code of Conduct and organisational policies and

procedures. A copy of relevant policies is available on request.

ADRA Australia takes the prevention of sexual misconduct, harassment and child safeguarding

seriously and screens applicants for suitability. The successful applicant will be required to obtain a

police check for each country in which the individual has lived for 12 months or longer over the last

five years, and for the individual’s country of citizenship (including dual citizenship holders). The

successful applicant will need to provide their consent to a criminal record check. ADRA Australia

recognises that in limited instances it may prove impossible to obtain a reliable criminal record check.

In such circumstances a statutory declaration outlining efforts made to obtain a foreign police check,

and disclosing any charges and spent convictions may be accepted.

Applicants will be requested to disclose whether or not they have had a substantiated Sexual

Exploitation Abuse or Harassment claim of any nature made against them in Australia or overseas.

This is included in the Job Application Form.

How to Apply

To apply, candidates should address the selection criteria in their application letter providing examples of

past experiences and qualifications. There is no closing date, however we will be interviewing suitable

candidates as they apply. Please forward your application letter, resume and the Employment Application

form found at the end of this document, along with the names of three work related referees to:

HR@adra.org.au

If you have questions or need further information, please contact:

Gianina Coutts – Human Resources Officer for ADRA Australia,

Phone +61 2 9473 9525 or email: HR@adra.org.au

The appointing body reserves the right to fill this position at its discretion and to close applications early.

See Job Description and Employment application forms following.

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ADRA Australia

Candidate Information Pack – Op Shop Manager - Ballina

5 Months Fixed Term - 24 Position Title: Op Shop Manager – ADRA Op Shop Ballina Part Time:

Hours Per Week

Connected Department: National Programs

Revised Date: May 2026

Courageous Reports To: ADRA Regional Manager NSW

Compassionate Team Supervision: Team Leaders and Volunteers

Purpose of Position: A basic statement that describes the intent of the position.

The role of the ADRA Op Shop Manager (hereafter called the Manager) is to manage the day-to-day operations of the Op Shop, promote a healthy, positive environment for volunteers

and the local community.

The Manager is employed by ADRA Australia to manage volunteers, complete administrative requirements necessary whilst maintaining and promoting the vision and mission statement

of ADRA Australia.

The Manager is responsible for a wide range of tasks e.g. recruitment and onboarding of volunteers, shop presentation, networking in the community, record keeping and reporting to

the Local Management Committee (LMC) as required, WHS, Safeguarding and ensuring that expenditure does not exceed the approved budget.

The Manager is to adhere to all codes, policies, procedures and guidelines set out by ADRA Australia in the National Programs Operations Manual.

Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.

Compliance with ADRA Australia’s Code of Conduct including Work Health and Safety. The Manager will demonstrate, promote and maintain a safe work environment that values

confidentiality, punctuality, humanity, justice, independence, compassion, transparency, collaboration and commitment.

Key Competencies: The competencies, qualifications, skills and experience the person needs to do the role successfully.

Leadership, collaboration, initiative, problem solving, flexibility, interpersonal and organisational skills, visioning, innovation, research, analysis and communication,

ADRA Competency Framework: 1.2 Leading and Supervising, 2.1 Working with People, 3.1 Relating & Networking, 6.1 Planning and Organising.

Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.

Area of Responsibility Actions / Tasks / Objectives Measures of Success / KPI’s

Groupings or areas of responsibility What has to get done in this area How job performance will be measured

OPERATION AND FINANCIAL • Manage the Op Shop on sound established business principles. • Ensure 100% compliance with ADRA policies and

MANAGEMENT • Operate the shop in accordance with all applicable legislation set by the financial budgets.

Australian Charities and Not-for-profit- Commission regarding financial and • Complete all financial and operational reports

operational compliance and reporting. Follow all policy and procedures set by accurately and submit them on time

ADRA Australia. • 80% training attendance rate

• Attend all relevant ADRA training events, where practicable. • 100% compliance to branding guidelines

• Use ADRA’s branding guidelines for all advertising, signage, social media and • Frequency and quality of communications

promotions.

Minimum of once-a-month check-ins with the RM

Work closely with the National Retail Manager (NRM) and ADRA Regional and NRM

Manager (RM) as required.

90% attendance rate at LMC meetings

Schedule, attend and report at Local Management Committee (LMC)

Quarterly manager’s report submitted to every LMC

Meetings.

meeting

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ADRA Job Description – Op Shop Manager - Ballina

• To work with the ADRA RM to achieve ADRA objectives, such as the delivery of • Ensure zero breaches in cash-handling procedure

emergency relief services and Disaster Response.

Work with the treasurer to ensure appropriate cash-handling and that banking

procedures are followed, and expenditure does not exceed the LMC-approved

budget.

VOLUNTEERS AND STAKEHOLDER • Appoints relevant team leaders and supervisors to create a sustainable • Number of volunteers recruited and retained

MANAGEMENT framework for the Op Shop (in case the Manager is sick/on leave) if required. • Conduct onboarding for 100% of new volunteers

Responsible for the recruitment, resourcing and management of Op Shop within two weeks of joining.

volunteers (recruitment, orientation, training, performance reviews, dismissal • Hold at least one volunteer meeting per week, and

etc). one monthly staff meeting.

• Managing volunteers to ensure that the Op Shop is a safe workplace for all, • Positive feedback from volunteers, clients and staff

that everyone is treated fair and equally, and adverse behaviour addressed on assistance and support provided

appropriately.

Conduct weekly meetings with the volunteers as a minimum. (E.g Daily or

weekly Toolbox)

Create a welcoming and safe environment for the community to shop at.

Ensure that the Op Shop is kept clean and maintained.

To provide/arrange referrals for both clients and staff where required and

provide appropriate assistance and support to people in need.

WORKPLACE HEALTH & SAFETY • Monitor and maintain health and safety aspects of the Op Shop environment • WHS discussions included in 100% of staff and

(WHS) and staff, including training, WHS on the agenda of all meetings as well as volunteer meetings, with documented minutes and

appropriate use of the WHS platform. action items.

• Undertaking relevant training provided in relation to WHS. • 100% of volunteers complete mandatory WHS

Correctly use any information, training personal protective equipment and training within their first two weeks of joining.

safety devices provided. • Positive staff feedback on the usefulness of WHS

Refrain from intentionally misusing or recklessly interfering with anything that training

has been provided for health and safety reasons. • Staff awareness and adherence to health and

Undertaking only those tasks for which they have authorisation and/or the safety guidelines

necessary training, and for which all necessary safety arrangements are in • 100% of Incidents have report submitted on

place. Salesforce.

• Report any WHS incidents on Salesforce as soon as possible • Percentage of tasks performed with proper

authorization and training