Customer Success Manager

Customer Success Manager

Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job:

As a Customer Success Manager, you will help companies across North America streamline their operations with Odoo’s integrated suite of business applications. This role is ideal for someone who enjoys working at the intersection of software and business, guiding clients through every stage of their Odoo journey from implementation and adoption to renewal and expansion.

You will gain a deep understanding of how Odoo’s solutions address operational challenges across various industries. We’re looking for someone proactive and customer-focused who takes ownership, builds lasting relationships, and is driven by helping businesses grow through technology.

Responsibilities:

Contact customers currently using Odoo

Analyze clients' business operations and drive adoption

Execute all phases of a subscription renewal plan

Build and maintain relationships with clients

Empathize with customer needs

Be part of the entire sales cycle

Qualifications and Requirements:

Bachelor's Degree or an equivalent combination of education and experience

Experience negotiating and closing new business

Passion for software products

1-2 years experience in sales

Proficiency in G-Suite applications preferred

Excellent communication skills

Proven track record of exceeding quota

Nice to Have:

Experience with ERP

Experience in a SaaS company

Available immediately

An affinity for business operations

Additional languages

Compensation and Perks:

Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits

PTO (Paid-time-off), paid sick days, and paid holidays

Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

$100 towards a work-from-home office setup

Evolve in a nice working atmosphere with a passionate, growing team!

Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!

Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary range of $50,000-$70,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.