Sales Support Assoc Analyst - English & French

Overview:

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

The Opportunity

Your Impact

Support the Canadian Field Sales team and customers by delivering an exceptional service experience through timely, accurate, and solution-oriented responses to inquiries. Ensure it is easy to do business with us by proactively managing requests, resolving issues end-to-end, and maintaining clear communication with stakeholders.

This role is responsible for handling customer interactions across channels, meeting service level agreements (SLAs), and ensuring data accuracy and proper follow-up on all cases. It also contributes to continuous improvement by identifying recurring issues, supporting process standardization, and collaborating with cross-functional teams.

Responsibilities:

Act as the main point of contact for customer and Field Sales inquiries, providing timely, accurate, and professional support via email and phone

Manage customer requests end-to-end, ensuring proper intake, validation, execution, and follow-up until resolution

Ensure compliance with service level agreements (SLAs), prioritizing tasks based on urgency and business impact

Maintain high data accuracy by validating and updating customer, account, and transactional information.

Coordinate with cross-functional teams (e.g., Sales, Master Data, Finance) to resolve issues and ensure seamless service delivery

Monitor and manage shared inboxes and case queues, ensuring no requests are missed and follow-ups are completed on time

Identify, escalate, and track issues or risks that may impact customer experience or service delivery

Document cases, actions, and resolutions clearly to ensure visibility and traceability

Contribute to continuous improvement by identifying recurring issues, suggesting process enhancements, and supporting standardization efforts

Support coverage and backup activities as required to ensure business continuity

Qualifications:

¿A quién buscamos?

Fluent in English and French (written and verbal)

Bachelor’s degree in Business or related field, with 1–3 years of relevant experience

Experience in Customer Service or operations support roles

Strong communication skills, with the ability to interact clearly and professionally with customers and stakeholders

Ability to manage multiple time-sensitive priorities in a fast-paced environment

Strong attention to detail and organizational skills

Ability to work both independently and collaboratively within a team

Demonstrates ownership, sense of urgency, and a customer-focused mindset

Proficiency in Microsoft Office (Excel and PowerPoint)

Si esta es una oportunidad que te interesa, te alentamos a postularte aún si no cumples con el 100% de los requisitos.

Qué puedes esperar de nosotros:

Oportunidades para aprender y desarrollarte todos los días a través de una amplia oferta de programas.

Plataformas internas digitales que promueven el self-learning.

Programas de desarrollo de acuerdo con habilidades de Liderazgo.

Entrenamientos especializados de acuerdo con el rol.

Experiencias de aprendizaje con proveedores internos y externos.

Nos encanta celebrar el éxito, por lo que contamos con programas de reconocimiento por antigüedad, comportamientos, liderazgo, momentos de vida, entre otros.

Programas de bienestar financiero que te ayudarán a alcanzar tus metas en todas las etapas de la vida.

Un programa de flexibilidad que te permitirá balancear tu vida personal y laboral, adaptando tu jornada laboral a tu estilo de vida.

Y porque tu familia también es importante para nosotros, ellos también pueden gozar de beneficios como nuestra Línea de Bienestar, miles de Convenios y Descuentos, programas de Becas para tus hijos, Planes de Ayuda para diferentes momentos de vida, entre otros.

En PepsiCo, estamos comprometidos con impulsar un equipo de trabajo diverso al crear un espacio colaborativo, equitativo e incluyente, en donde todos y todas independientemente de cómo nos vemos, de dónde somos o a quién amamos- tengamos una voz.

Ofrecemos oportunidades únicas para contratar personas calificadas y diversas, independientemente de su género, raza, orientación sexual, religión, nacionalidad, edad o discapacidad.