Operations Manager

Job Description – Operations Manager

Job Title: Operations Manager Company: GUPIO Location: Hyderabad Job Type: Full-Time

About GUPIO

GUPIO is a technology-driven parking solutions company providing smart parking management, valet operations, traffic management, and mobility solutions for commercial buildings, hospitals, malls, IT parks, residential communities, and corporate campuses. We are looking for an experienced Operations Manager to lead our Hyderabad operations and ensure seamless service delivery while maintaining the highest standards of operational excellence and customer satisfaction.

Job Summary

The Operations Manager will be responsible for overseeing the end-to-end parking operations across multiple client locations in Hyderabad. The role requires strong leadership, operational planning, team management, client relationship management, process improvement, and the ability to ensure smooth daily operations while meeting business objectives and service-level agreements (SLAs).

Key Responsibilities

Manage and oversee daily parking operations across multiple client sites.

Ensure smooth execution of parking management, valet services, and traffic flow operations.

Lead, supervise, and motivate site supervisors, parking executives, and operational staff.

Develop manpower plans and ensure adequate staffing for all operational locations.

Monitor operational KPIs, service quality, productivity, and compliance with company standards.

Build and maintain strong relationships with corporate clients and resolve operational issues promptly.

Conduct regular site inspections to ensure service quality, safety, and operational efficiency.

Coordinate with HR for recruitment, onboarding, attendance, leave management, and employee engagement.

Ensure adherence to company policies, statutory compliance, and safety regulations.

Prepare daily, weekly, and monthly operational reports for management.

Monitor operational budgets, control costs, and optimize resource utilization.

Handle customer escalations and implement corrective and preventive actions.

Coordinate with maintenance and technical teams to ensure smooth functioning of parking equipment and systems.

Implement process improvements and operational best practices to enhance customer experience.

Support new project mobilization, client onboarding, and operational expansion initiatives.

Ensure all operational documentation, audits, and records are maintained accurately.

Required Skills

Strong leadership and people management skills.

Excellent client relationship and stakeholder management abilities.

Experience in handling multi-site operations.

Strong analytical, problem-solving, and decision-making skills.

Good knowledge of operational planning, manpower management, and resource allocation.

Ability to work under pressure and manage multiple priorities.

Excellent communication and interpersonal skills.

Proficiency in MS Excel, MS Office, and operational reporting tools.

Strong understanding of SOP implementation and process improvement.

Qualifications

Any graduate

Experience

3+ years of experience in Operations Management.

Experience in Parking Management, Facility Management, Mobility Solutions, Valet Operations, Hospitality, or Facility Services is highly preferred.

Proven experience managing large operational teams and multiple client locations.

Preferred Candidate Profile

Experience in smart parking or facility management operations.

Strong leadership with the ability to manage cross-functional teams.

Customer-centric approach with excellent organizational skills.

Ability to drive operational excellence and continuous improvement.

Benefits:

Flexible schedule

Paid sick time

Provident Fund

Work Location: In person