Clinical Operations Manager (Odiya and local Candidate Only)

Job Description - Clinic Operations Manager (COM) Jaleswar

(Jajpur Road, Bhadrak , Bhadrak 2, Chhatarpur, Aska, Phulbani)

Function- Clinic Operations

Reports To Circle Head - Clinic Operations

Location- District / Cluster (field-based role)

Team Managed- 6 to 8 Clinics with each clinic - 2-3 Clinic Staff, 1 Swasth Pramukh and 1 Pharmacy partner store

Role Purpose

The Clinic Operations Manager (COM) owns the day-to-day performance of Clinics within an assigned cluster - running them profitably while delivering a hassle-free, “WOW” patient experience. The COM is a field-first role: regular in-person visits to clinics, close coordination with clinic teams, and ownership of walk-ins, conversion, and revenue outcomes for the cluster.

Key Responsibilities

1. Clinic Performance & Profitability

Deliver patient walk-in targets across all Clinics in the cluster, Convert walk-ins into revenue; own Clinic P&L against target.

Cross-sell / up-sell membership cards, medicines, diagnostics and surgery services.

Visit clinics in-person on a regular cadence; coach nurses and pharmacists on service quality.

2. Doctor Relationship Management

Generate local doctor leads and manage doctor schedules to ensure availability per clinic needs.

3. Pharmacy Partner Management

Partner with the nearby pharmacy store to ensure patients' pharmacy needs are always met.

Drive referrals from the pharmacy partner to CureBay for diagnostics and consultations.

4. Diagnostics Partner Management

Tie up with nearby collection centers and onboard them as diagnostic business partners.

5. Community Outreach & Awareness

Lead outreach activities (auto-miking, social media, etc.) to drive awareness of doctor/Clinic visits.

Own Know Your Health (KYH) camp coordination, lead generation and revenue delivery.

Lead roll-out of new community projects (e.g., eye care, diabetes, women's health camps) with help from local stakeholders.

6. Swasth Pramukh / Swasth Mitra Network Management

Manage the brand outreach network through the Swasth Mitra channel - 8–10 SMs per clinic, led by one Swasth Pramukh.

Drive lead generation for Surgery, Chronic Patients and Kavach, and footfalls into clinics, through the SM network.

7. SOP Adherence & People Management

Ensure SOP adherence for patient journey and data management across the cluster.

Ensure upkeep and maintenance of clinic infrastructure as per Clinic SOPs and guidelines.

Own clinic staff training / retention - drive engagement and minimize attrition of nurses and pharmacists.

(Interested candidates cand send their cv to 7788879280)

Pay: ₹40,000.00 - ₹100,000.00 per month

Benefits:

Cell phone reimbursement

Health insurance

Internet reimbursement

Leave encashment

Provident Fund

Work Location: In person