Senior Product Manager

Description

Responsibilities

Own the platform product roadmap - define, prioritise, and drive infrastructure initiatives that support

GenAI Studio's growth and reliability.

Collaborate deeply with engineering on technical architecture, tech specs, and system design decisions,

balancing short-term delivery with long-term scalability.

Talk to internal teams and customers to understand platform needs, pain points, and performance gaps.

Define and track key platform metrics - uptime, latency, throughput, adoption, and developer

experience.

Work cross-functionally with product, engineering, data, and ops teams to build consensus and drive

execution using data.

Stay current on infrastructure trends, platform engineering best practices, and the evolving AI/ML

tooling landscape.

Partner with Sales and Product Marketing on platform capabilities, positioning, and pricing strategy.

Work with product designers to improve developer-facing workflows and platform usability.

Requirements

5–8 years of overall experience, with significant time spent as a Platform Product

Manager or in infrastructure-focused product roles within B2B SaaS companies.

Engineering background - hands-on experience working on critical infrastructure,

developer platforms, or internal tooling systems.

Computer Science degree from a top-tier institute (IITs, BITS, NITs, or equivalent).

Strong technical depth - comfortable reviewing tech specs, engaging in architecture

discussions, and writing or reviewing customer-facing API documentation.

Experience in high-growth, fast-paced environments where speed and quality both

matter.

Strong written and verbal communication skills with the ability to articulate complex

technical problems clearly.

Persistence and resourcefulness - a whatever-it-takes approach to unblocking teams

and delivering outcomes.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.