Site Reliability Engineer III

JOB DESCRIPTION

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within Consumer & Community Banking, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate

Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.

Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines

Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.

Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications

Implements infrastructure, configuration, and network as code for the applications and platforms in your remit

Collaborates with technical experts, key stakeholders, and team members to resolve complex problems

Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

Formal training or certification on software engineering concepts and 3+ years applied experience

10+ overall IT experience with minimum 5 years in SRE or Devops

Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform

Proficient in at least one programming language such as Python, Java/Spring Boot,

Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)

Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform

Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker

Familiarity with troubleshooting common networking technologies and issues

Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity

Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements

Preferred qualifications, capabilities, and skills

Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team

Ability to initiate and implement ideas to solve business problems

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