Technical Product Manager

JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Consumer and community banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Key Responsibilities

Product vision & strategy: Define and communicate product vision, target personas, success metrics, and multi-quarter roadmap for framework/platform capabilities.

Backlog ownership: Own product backlog management end-to-end - intake, discovery, prioritization, writing epics/PRDs, acceptance criteria, and release planning.

Data-driven prioritization: Use quantitative and qualitative inputs (adoption metrics, developer feedback, incident trends, performance data, support tickets) to prioritize investments and demonstrate ROI.

Stakeholder leadership: Drive alignment with Senior Developers, Principal Engineers, Architects, and Senior Leadership; facilitate trade-offs across architecture, risk, timelines, and usability.

Technical product execution: Partner with engineering to translate ambiguous needs into clear requirements and deliver iterative value in a fast-paced environment.

NFR ownership & operating excellence: Define and drive framework-level non-functional requirements, including:

Disaster Recovery : RTO/RPO expectations, failover patterns, environment parity, runbooks/testing

Resiliency: fault tolerance, retries/timeouts, backpressure, idempotency, graceful degradation, chaos testing expectations

Security: secure-by-default patterns, authentication/authorization approaches, secrets management, vulnerability management, threat modeling support

AI-focused development lifecycle: Help shape and operationalize an AI-aware SDLC (e.g., model/tool evaluation, prompt/code governance where applicable, quality gates, testing strategy, risk and compliance considerations, human-in-the-loop review, monitoring).

GTM : Define and execute go-to-market strategy - positioning, rollout plans, enablement, documentation, training, adoption campaigns, and feedback loops for continuous improvement.

Developer experience : Improve onboarding and productivity via templates/golden paths, reference implementations, documentation strategy, and a scalable support model.

Required Qualifications

Prior hands-on development experience building and operating Java backend services (microservices, APIs, distributed systems).

8+ years of experience or equivalent expertise in product management or a relevant domain area

Strong technical understanding of:

Java microservices and service design patterns

Event-driven architecture (messaging/streaming patterns, delivery semantics, idempotency, ordering, retries)

Cloud architecture (scaling, networking concepts, multi-region patterns, reliability design)

Set and evolve baselines for Spring Boot 3.x, Spring Cloud, Spring Security, WebFlux vs. MVC, GraphQL schema conventions

Demonstrated experience in product backlog management (prioritization frameworks, story mapping, dependency management, iterative delivery).

Proven ability to define and deliver product vision and execute in environments with ambiguity and rapid change.

Experience defining and driving NFRs for platforms/frameworks: DR, resiliency, security.

Strong communication and influencing skills across deep technical stakeholders and senior leaders.

Experience driving roadmaps for developer platforms/frameworks (platform engineering, shared libraries, service frameworks, golden paths).

Proven GTM strategy ownership for platform adoption (launch plans, enablement content, training, internal evangelism, success measurement).

Familiarity with observability practices (SLOs/SLIs, tracing/metrics/logging, incident management learnings).

Experience supporting AI/ML-enabled products or SDLC practices (evaluation, monitoring, governance, experimentation).

Proven delivery of API/schema governance, versioning/deprecation, and CI policy gates.

Core Competencies

Strong technical fluency with a product lens (can engage deeply with engineers and architects)

Data-driven decision making and prioritization discipline

Ability to simplify complexity and create clarity from ambiguity

Excellent written communication (PRDs, decision docs, roadmap narratives)

Cross-team execution and stakeholder management

Demonstrated prior experience working in a highly matrixed, complex organization

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.