Inwear, Brand Manager, Full Time, Permanent

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

The BTA Brand Manager will represent Inwear within Brown Thomas Arnotts, delivering a world-class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long-term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor.

The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results.

Key Responsibilities:

Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships

Achieve and exceed individual sales targets while upholding the highest standards of luxury service

Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions

Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience

Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions-focused

Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business

Take ownership of personal results, brand standards, and compliance with company policies and values

KNOW WHAT WE’RE LOOKING FOR

Passionate about delivering a luxury-standard customer experience

Proven ability to achieve or exceed sales goals

Excellent communication and interpersonal skills, with a polished and professional presentation

Strong interest in fashion/beauty/luxury products, with the ability to act as an expert advisor

Highly organised, accurate, and able to manage multiple tasks effectively

Flexible and solutions-focused in a fast-paced retail environment

Empathetic, self-aware, and professional in all interactions

Confident using CRM, stock locators, and clienteling platforms

Team-oriented, supportive, and engaged in collective goals

Proactive, responsible, and aligned with BTA’s values

Fully flexible Monday to Sunday

KNOW WHAT’S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across the world’s most iconic brands

Recognition Days for Volunteering & Wellbeing

Wellbeing Initiatives

Extensive Learning & Development Offerings

Leading Talent Programmes

Flexible Working Model

Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at careers@brownthomas.ie to request accommodation.