Business Improvement Insight Analyst

About The Role

RAC has an exciting opportunity for a Business Improvement Insight Analyst. In this new role you'll play a key role in delivering data-led insight that supports Group Operations transformation priorities, helping the business make better decisions, improve customer outcomes and identify opportunities for operational efficiency.

This is a fantastic opportunity for someone who enjoys working with data and turning analysis into meaningful business insight. It's about much more than reporting numbers or building spreadsheets. You'll uncover trends, challenge assumptions and identify opportunities, helping stakeholders understand the "so what" behind the data and translating findings into clear actions and recommendations that have a tangible business impact.

We're keen to hear from candidates with a variety of backgrounds, so if you have relevant transferable skills, strong analytical capability and a curious, proactive approach, we'd encourage you to apply.

What you'll do

Deliver actionable insight to support Group Operations transformation initiatives to make a measurable impact on results

Unpick complex business problems through data analysis, providing evidence-based insight and recommendations

Support business case development and benefit tracking for digital and operational improvement initiatives

Identify opportunities to reduce cost and improve customer and member experience

Provide insight to support digitalisation, remote fix performance and entitlement containment activities

Translate complex data into clear, compelling stories, recommendations and actions for senior stakeholders

Work collaboratively with operational leaders, digital teams and other business functions to contextualise data insight and understand root cause

What you'll need

Strong analytical skills and experience using data to solve business problems

Experience with tools such as SQL, Snowflake, Power BI, Sigma or similar analytics platforms

The ability to translate complex analysis into simple, engaging and actionable insight

A naturally curious mindset with the initiative to identify opportunities and investigate issues independently

Experience influencing stakeholders and constructively challenging the status quo through data-driven recommendations

Strong communication and presentation skills with the ability to explain the "so what" behind the data

Excellent problem-solving skills and the ability to manage competing priorities in a fast-paced environment

Location & Salary

Location: Hybrid working with regular attendance at RAC offices as required by the business

Salary: Salary aligns with market and experience.

As a Business Improvement Insight Analyst at the RAC, you'll get benefits that go the extra mile

Earnings that motivate – competitive salary plus conditional annual bonus

Tools to drive your future – free RAC breakdown cover from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months

Time off that matters – 25 days annual leave plus bank holidays, alongside family leave and flexible working options

Financial security & perks – pension scheme with up to 6.5% matched contributions and life assurance cover up to 4x salary (with options to increase)

Wellbeing that works for you – 24/7 confidential support service available for you and your household

Extras that make a difference – access to Orange Savings, our colleague discount portal, plus our Colleague Share Scheme after probation

Why the RAC? For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that the RAC is a place where support, ambition and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we'll support you as you develop your career.