Senior Director, Key Customer Strategy

POSITION SUMMARY:

The Senior Director, Key Customer Strategy serves as Rigel's commercial leader and subject matter expert in KOL and key customer strategy across the commercial portfolio. This role is responsible for shaping and executing customer engagement strategy across in-line products, lifecycle initiatives, and development-stage assets, with direct impact on brand performance, market understanding, and organizational alignment.

This individual operates as a strategic advisor to Commercial Leadership, translating key customer insights into actionable recommendations that influence brand strategy, resource allocation, and long-range planning. The role leads a team of field-based marketers and is accountable for building and leading a high-performing Key Customer Strategy organization that delivers consistent, high-impact execution across key customer segments.

The Senior Director will partner closely with Marketing, Sales, Medical Affairs, Market Access, and external stakeholders to ensure a coordinated and enterprise-aligned approach to customer engagement.

Salary Range: $240,000 to $295,000

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Leadership & Enterprise Impact

Serve as a strategic advisor to Commercial Leadership by translating key customer insights into recommendations that shape brand strategy, customer engagement models, and long-range planning

Contribute to cross-portfolio strategy, identifying opportunities to improve customer engagement and commercial effectiveness

Lead development of customer engagement strategies across in-line brands, lifecycle initiatives, and development assets

Insight Leadership & Market Understanding

Own the prioritization, synthesis, and activation of key customer insights

Ensure insights are translated into actionable recommendations that influence decision-making across the organization

Maintain deep understanding of evolving clinical, competitive, and customer dynamics

Key Customer & KOL Strategy

Develop and lead comprehensive KOL and key account strategies across academic, community, and network-based providers

Build and maintain strong relationships with thought leaders, academic institutions, and key accounts

Lead Commercial advisory board strategy, execution, and insight integration into brand planning

Customer Engagement & Channel Strategy

Oversee development and execution of promotional speaker bureau and peer-to-peer programs

Identify and deploy innovative engagement models and vendor partnerships to reach into high-value and limited-access accounts

Ensure consistent and coordinated customer engagement across personal and non-personal channels

Pre-Launch & Asset Development

Support pre-launch and launch readiness activities for new assets

Contribute to early market shaping, KOL development, and customer engagement strategy leading up to key regulatory milestones (e.g., PDUFA)

Provide input into asset evaluation and commercial viability from a customer and market perspective

Cross-Functional Leadership

Lead alignment for KOL/ key customer management across Commercial

Ensure coordinated execution and consistent messaging across all customer-facing functions

Serve as a key connector across functions to drive a unified "One Rigel" approach

Team Leadership & Organizational Development

Build, develop, and retain a high-performing team of field-based Regional Marketers

Strengthen technical expertise across the team to enable independent ownership and execution

Drive a culture of accountability, empowerment, and operational excellence

Scale team capabilities to support expanding portfolio and organizational needs

Operational Excellence & Financial Stewardship

Manage budget with a disciplined, ROI-driven approach to resource allocation

Evaluate effectiveness of customer engagement initiatives and optimize investment decisions

Ensure strong execution across key initiatives including advisory boards, conferences, and speaker programs

External Engagement & Partnerships

Collaborate with hematology/oncology societies, networks, and GPOs

Partner with ex-US affiliates and global stakeholders on key customer and conference strategies

Represent Rigel externally as a key commercial leader and relationship owner

KNOWLEDGE AND SKILL REQUIREMENTS:

12+ years of pharmaceutical/biotech experience; hematology/oncology experience required

Demonstrated commercial leadership experience across marketing, field engagement, customer strategy, or related commercial functions

Demonstrated ability to lead key customer, KOL, or account-based engagement strategies

Experience supporting launch planning and/or lifecycle management preferred

Ability to translate customer and market insights into actionable recommendations

Strong analytical, strategic thinking, and problem-solving skills

Proven ability to influence cross-functional leaders, lead strategic initiatives, and drive execution

Demonstrated experience leading, coaching, and developing people and teams

Excellent communication, collaboration, and presentation skills

High ethical standards and professional integrity

Bachelor’s degree in marketing, business, life sciences, or related field required; MBA or advanced degree preferred

COMPENSATION AND BENEFITS:

The anticipated salary range for this position is $240,000 to $295,000. The actual salary offered will depend on several factors, including experience, qualifications, geographic location, internal equity, and business needs.

This position is commission-based and is eligible for equity incentive awards, subject to the terms of the applicable plans. This position is not eligible to participate in Rigel's annual bonus program.

Rigel offers eligible employees a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; flexible spending accounts; a 401(k) plan; paid time off; paid company holidays; and other benefits.

WORKING CONDITIONS:

PHYSICAL DEMANDS: While performing the duties of this job, the employee is required to stand, walk; sit; talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate. Some travel may be required.