Employee Benefits Account Manager

Job Description

The Employee Benefits Account Manager – Large Group is responsible for managing complex client relationships and the full account lifecycle for mid and large group clients (50+ lives). This role serves as the primary point of contact for clients, carriers, and internal stakeholders, ensuring high-quality service delivery, client satisfaction, and retention.

The Account Manager partners closely with Account Executives, Client Advisors, and internal teams to execute strategic benefit programs, manage renewals, and deliver operational excellence across all service activities.

Requirements:

Serve as the primary point of contact for assigned large group clients

Own and manage the full post-sale client lifecycle

Maintain accurate client records and policy documentation

Interpret plan designs, eligibility structures, and contribution strategies

Monitor carrier discrepancies and resolve system issues

Coordinate cross-functional service delivery with internal teams

Support and execute renewal processes and timelines

Lead and coordinate open enrollment meetings and communications

Oversee client onboarding and vendor implementations

Client Management

Build strong relationships with clients, carriers, and partners

Proactively resolve issues and anticipate client needs

Ensure timely communication and follow-through

Open Enrollment & Deliverables

Plan and execute OE strategy and timelines

Develop presentations, guides, and employee communications

Lead employee education sessions (virtual and onsite)

Education and Experience:

3+ years in employee benefits or insurance brokerage

Experience with large group clients (100+ lives preferred)

Knowledge of medical, dental, vision, and ancillary products

Life and Health license (or ability to obtain)

Proficiency in Microsoft Office and benefits systems

Strong client relationship management

High attention to detail in fast-paced environments

Effective communication skills

Ability to manage multiple priorities

Collaborative and proactive mindset

#LI-KB1

Pay Details:

The base compensation range for this position is $85,000 - $110,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

… and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.