Visa Consultant Jr

Position Summary

Provide support for all client requests by performing operational, processing, and customer support activities, contributing to client satisfaction, timely invoicing, and the achievement of the department's performance indicators.

Specific Responsibilities

Review low- and medium-complexity client requests and provide recommendations based on specific travel requirements, with technical support from other Consultants and/or Managers when necessary.

Ensure all open requests are accurate, complete, and up to date in the system, using system functionalities to maximize productivity.

Ensure the proper handling and logistics of passports and other application-related documents, including verification, tracking, shipping, collection, and return.

Process government and consular fee payments and record payment information in the system in accordance with departmental procedures.

Perform the department's required operational controls, ensuring proper management of funds for fee payments and providing reconciliations to the Finance department when necessary.

Register clients and/or complete application forms on consular portals as required for visa applications when no Assistant, Intern, or Apprentice is available to provide support.

Handle document Translation, Legalization, and Apostille services in accordance with departmental procedures when no Assistant, Intern, or Apprentice is available to provide support.

Provide customer service in person, by telephone, and via email within established service standards, including off-site client assistance when required.

Be evaluated based on quantitative performance metrics, including but not limited to the number of completed requests, request volume management, timely submission for invoicing, and customer satisfaction.

Perform other duties as assigned by management.

Represent CIBT professionally, ensuring compliance with the company's Ethics and Compliance policies, as well as all applicable company policies and procedures.

Minimum Qualifications / Education

Experience in administrative and operational support activities.

Previous experience in Travel Services is not required.

Previous customer service experience.

Bachelor's degree in Business Administration, Law, International Relations, International Trade, Tourism, or a related field.

Additional Notes

Strong verbal communication skills (for telephone support) and written communication skills (for email correspondence) are required. These competencies are essential for future development into a consulting role.

Availability to work on-site is required, as the Consultant position involves handling physical documents.

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.