Customer Success Senior Manager, APAC

About Vantage Data Centers

Position Overview

As the Senior Customer Success Manager, you will manage key client relationships and support the execution of account strategies to drive customer satisfaction and business growth. You will work closely with internal teams to deliver solutions that meet client needs and contribute to the success of strategic accounts. This role focuses on relationship management, operational execution, and supporting revenue growth initiatives.

Essential Job Functions

Manage assigned strategic accounts, ensuring strong client relationships and satisfaction.

Execute account plans to support retention and identify opportunities for growth.

Collaborate with sales, operations, and internal stakeholders to deliver solutions aligned with client objectives.

Monitor account performance through KPIs, metrics, and reporting.

Support contract renewals, pricing discussions, and commercial activities.

Address client inquiries and issues, ensuring timely resolution and communication.

Contribute to process improvements and adoption of account management best practices.

Promote collaboration and knowledge sharing across teams.

Participate in client meetings and ongoing account discussions.

Perform additional duties as assigned by management.

Job Requirements

Bachelor’s degree in Business Administration, Marketing, Finance, or a related field; advanced degree preferred.

5-10 years of experience in account management, sales, or business development.

Proven ability to manage client relationships and support business growth initiatives.

Strong analytical, problem-solving, and organizational skills.

Excellent collaboration, communication, and stakeholder management abilities.

Understanding of account management strategies and customer success principles.

Strong written and verbal communication skills for reporting and client engagement.

English language proficiency is required, including the ability to speak, read, and write at a business level.

Alignment with Vantage’s Core Values: Trust, Accountability, Respect, and Agility.

Experience supporting multi-site, global accounts and hyperscalers preferred.

Travel required is expected to be up to 20% but may increase over time as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.